Remote Coffee Solutions Advisor
Remote Coffee Solutions Advisor
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Job Description
Remote Coffee Solutions Advisor
Job Title: Remote Coffee Solutions Advisor
Location: Remote (Global)
Company: Pro Coffee Gear
Pro Coffee Gear a rapidly expanding ecommerce company specializing in coffee equipment is seeking a knowledgeable Remote Coffee Solutions Advisor with strong customer service skills to join our team. This remote role combines technical coffee expertise with client relationship management to deliver exceptional service to our customers.
Responsibilities:
- Coffee Equipment Consulting: Provide expert advice to customers about coffee equipment selection setup and troubleshooting based on their specific needs and preferences.
- Technical Support: Assist clients with technical questions about their equipment helping resolve issues through clear communication and deep product knowledge.
- Customer Relationship Management: Maintain ongoing relationships with clients providing consultative support via email text and other channels throughout their coffee journey.
- Sales Support: Guide customers through the purchasing process creating quotes and invoices through Shopify QuickBooks and other platforms.
- PostPurchase Support: Coordinate professional equipment installation manage aftersales inquiries and help clients source accessories parts and consumables.
- Shipping & Returns: Oversee logistics related to equipment delivery handle damage claims and process returns when necessary.
- Process Improvement: Identify opportunities to enhance customer experience and operational efficiency based on client interactions.
Qualifications:
- Coffee Expertise: Demonstrated knowledge of specialty coffee equipment brewing methods and industry trends. Barista experience or caf advisory role highly valued.
- Customer Service Excellence: Proven track record in customerfacing roles with outstanding communication skills and service orientation.
- Technical Aptitude: Ability to understand explain and troubleshoot coffee equipment specifications and functionality.
- ProblemSolving Skills: Resourceful approach to resolving customer issues and finding solutions to complex scenarios.
- Digital Proficiency: Comfort with ecommerce platforms especially Shopify and QuickBooks.
- SelfManagement: Ability to work independently prioritize tasks and manage client relationships in a remote environment.
Please note: All applicants must submit their CV in English. CVs in other languages will automatically be disqualified.
At Pro Coffee Gear we believe in the strength of diversity and equal opportunities for all employees and applicants without regard to race color religion age sex national origin disability status genetics protected veteran status sexual orientation gender identity or expression or any other characteristic protected by federal state or local laws.
If youre passionate about coffee equipment helping others craft the perfect cup and providing exceptional customer service join our team and help us empower the craft of professional coffee. Apply now!
Employment Type
Full Time
