Customer Service Team Leader

Job Description:

Join an Organisation where we Serve Something Greater; See Something Greater; and Strive for Something Greater!

ABOUT YOUR NEW ROLE:

Lead with Purpose Join St Vincents Private Hospital Melbourne as a Customer Service Team Leader

Are you ready to take the next step in your leadership career within a valuesdriven patientfocused environment St Vincents Private Hospital Melbourne (SVPHM) is seeking a passionate and motivated Customer Service Team Leader to join our dynamic Front Office team at our Fitzroy campus.

In this pivotal fulltime role (38 hours per week) you will lead the administration team ensuring the highest standard of service is delivered to our patients visitors and internal stakeholders. Your leadership will play a vital role in supporting our hospitals daily operations and maintaining our commitment to excellence in care.

WHY WORK FOR SVPHM:
You will join a high performing team and a workplace with relationships built on mutual trust and respect. We value our staff and offer professional advancement in a respectful collaborative and learning environment.

• Join the St Vincents Health Australia Group and work for a truly values based organisation who operate across VIC NSW and QLD

• Salary packaging available (pay less tax and increase your take home pay!)

• Gain access to discounted gym membership through Fitness Passport

• Option to join our workplace giving program Give4Good

• A great work life balance with options to purchase additional leave

• Receive a staff discount on hospital admissions to any SVHA Private Hospital

ABOUT YOU:

As an outstanding leader you exemplify professionalism and set the standard for exceptional customer service. You bring a proactive solutionsfocused mindset and the ability to inspire and support a highperforming team.

Your strengths and experience include:

• Experience in leading or mentoring administrative teams managing rosters delegating tasks and optimising workflow in a healthcare setting.

• Proven excellence in customer service with a genuine commitment to patient care.

• Comprehensive knowledge of health funds billing processes and private health insurance requirements.

• Clear and confident communication skills both written and verbal with a professional and compassionate approach.

• A strong understanding of hospital preadmission and admission procedures with a focus on accuracy compliance and patient experience.

• The ability to build strong relationships with patients families clinicians and colleagues across all levels of the organisation.

You lead by example bringing positivity integrity and calm to a fastpaced environment and youre ready to make a real impact at SVPHM.

ABOUT ST VINCENTS PRIVATE HOSPITAL MELBOURNE
Our experienced team of clinical professionals care givers and support staff are equipped to provide the highest level of therapeutic medical and surgical services. We work together to ensure patient safety wellbeing and recovery. We are a notforprofit Catholic private hospital which operates across four sites at Fitzroy East Melbourne Kew and Werribee.

APPLY NOW!
If this is the role for you please hit the APPLY button now! Your application must include:

• Cover Letter

• Resume

We are committed to equal employment opportunity ethical practices the principles of cultural diversity and promote a smoke free work environment.

St Vincents Health Australia is committed to reconciliation and encourages Aboriginal & Torres Strait Islander people to apply for all advertised positions. For further information visit or get in contact at

REQUIREMENTS:
Criminal record and/or child protection checks will be conducted and will form part of the selection criteria for this role.

SVPHM has a duty of care under work health and safety legislation to eliminate and/or control the risk of transmission of vaccine preventable diseases (VPD) in healthcare settings. You are therefore required to comply with the SVHA Staff Health Screening Immunisation Policy which depending on the role you perform in the organisation will require you to undergo mandatory immunisations/vaccinations (including flu vaccinations).

SVHA generally requires its staff to be fully vaccinated against COVID19. Please contact us if you would like to know more.

Screening and Shortlisting of applications may commence prior to the closing date.

HAVE A QUESTION AND WANT TO KNOW MORE:
If you would like to discuss this opportunity please contact Andrea Callaghan (Clinical Operations Manager) for a confidential discussion.

Closing Date:

Reconciliation Action Plan:

At St Vincents we acknowledge the importance of creating a work environment that is welcoming safe equitable and inclusive for Aboriginal and/or Torres Strait Islander Employees. As part of our Commitment to Reconciliation and Closing the Gap in employment related outcomes we encourage applications from Aboriginal and Torres Strait Islander Peoples.

For further information visit https:// or get in contact at

View Reconciliation Action Plan

Code of Conduct:

View Code of Conduct