Service and Sustainment Engineering Manager - GM Defense

Job Description

Hybrid: This role is categorized as hybrid. This means the successful candidate is expected to report to Milford or Warren Michigan three times per week at minimum with the majority of the time spent at Milford.

The Role

GM Defense (GMD) is a dynamic and exciting growth opportunity within General Motors! Within GMD the Integrated Product Support (IPS) organization is responsible for providing aftermarket support to our defense industry customers to ensure customer satisfaction and business growth. As part of the IPS organization the Service and Sustainment Engineering Operations (SSEO) team has responsibility for the service deliverable readiness of every GMD vehicle globally. These include service part release technical manuals Maintenance Allocation Chart (MAC)/Labor Time Guide Repair Parts and Special Tools (RPSTL) / Electronic Parts Catalog diagnostic software service programming predelivery inspection forms providing inputs to product design for serviceability and customer service information. The Service & Sustainment Engineering Operations Manager position plays a key role in ensuring the quality of these deliverables.

This position will be responsible for leading a team in support of GM Defenses activity related to all deliverables listed above. The team is responsible for the creation of customer facing service documentation service engineering / part release and customer training and support among other deliverables. This position leads (5) functions: Service Engineering Sustainment Engineering Service Information Development Parts Provisioning and Field Service Support. This position is also responsible for shaping future GM Defense opportunities as it relates to how we support our customer base both here in the US and Globally.

What Youll Do

• Coordinate execution activities of the SSEO functions ensuring ontime delivery within the allocated budget
• Champion the teams efforts across Engineering Program Management Manufacturing Supply Chain Purchasing and IT
• Support the activity of the larger IPS Team related to planning and execution of logistics deliverables
• Identify and manage 3rd Parties (subcontractors) in the development and execution of key program deliverables
• Work with Program Management team to find the most efficient and effective method to support the programs deliverables related to SSEO objectives
• Lead the staffing and development of the SSEO organization

Additional Job Description

Your Skills & Abilities (Required Qualifications)

• Bachelors Degree
• 7 years of relevant work experiences
• Service planning and execution experience
• 3 years of leadership experience
• Experience in developing an organizational longterm plan to grow and develop staff
• Solid understanding of Department of Defense and commercial vehicle products and related service/log requirements
• Ability to define processes within a lean organization while leveraging other centers or expertise
• Passion for understanding the customer needs and delivering an exceptional product
• Excellent interpersonal skills and ability to interface with all levels of GM and Government Leadership
• Experience in service provider vetting and source selection requirements
• Comfort learning new tools and technology concepts quickly and leading their deployment
• Ability to manage multiple priorities projects and demanding time frames
• Candidate must either be a U.S. Person (U.S. citizen U.S. permanent resident asylee or refugee) or a nonU.S. Person who is eligible to obtain any required export control authorization
• Eligible to obtainSecretU.S. Security Clearance after hire
• Ability to obtain a DoD Common Access Card (CAC)

What Will Give You A Competitive Edge (Preferred Qualifications)

• Experience with GM LLC SSEO functions (Customer Care & Aftersales and Product Engineering)
• Solid understanding of GM Program Management and the Global Vehicle Development Process (GVDP)
• Experience working with US Army TACOM and other DoD functions
• Understanding of DoD and/or other government/military program management structures and the standards that drive them

This job may be eligible for relocation benefits.

GM DOES NOT PROVIDE IMMIGRATIONRELATED SPONSORSHIP FOR THIS ROLE. DO NOT APPLYFOR THIS ROLE IF YOU WILL NEED GM IMMIGRATION SPONSORSHIP NOW OR IN THE FUTURE. THIS INCLUDES DIRECT COMPANY SPONSORSHIP ENTRY OF GM AS THE IMMIGRATIONEMPLOYER OF RECORD ON A GOVERNMENT FORM AND ANY WORK AUTHORIZATION REQUIRINGA WRITTEN SUBMISSION OR OTHER IMMIGRATION SUPPORT FROM THE COMPANY (e.g. H1BOPT STEM OPT CPT TN J1 etc.)

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About GM

Our vision is a world with Zero Crashes Zero Emissions and Zero Congestion and we embrace the responsibility to lead the change that will make our world better safer and more equitable for all.

Why Join Us

We aspire to be the most inclusive company in the world. We believe we all must make a choice every day individually and collectively to drive meaningful change through our words our deeds and our culture. Our Work Appropriately philosophy supports our foundation of inclusion and provides employees the flexibility to work where they can have the greatest impact on achieving our goals dependent on role needs. Every day we want every employee no matter their background ethnicity preferences or location to feel they belong to one General Motors team.

Benefits Overview

The goal of the General Motors total rewards program is to support the health and wellbeing of you and your family. Our comprehensive compensation plan incudes the following benefits in addition to many others:
Paid time off including vacation days holidays and parental leave for mothers fathers and adoptive parents;
Healthcare (including a triple tax advantaged health savings account and wellness incentive) dental vision and life insurance plans to cover you and your family;
Company and matching contributions to 401K savings plan to help you save for retirement;
Global recognition program for peers and leaders to recognize and be recognized for results and behaviors that reflect our company values;
Tuition assistance and student loan refinancing;
Discount on GM vehicles for you your family and friends.

Diversity Information

General Motors is committed to being a workplace that is not only free of discrimination but one that genuinely fosters inclusion and belonging. We strongly believe that workforce diversity creates an environment in which our employees can thrive and develop better products for our customers. We understand and embrace the variety through which people gain experiences whether through professional personal educational or volunteer is proud to be an equal opportunity employer.

Equal Employment Opportunity Statements

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