Corrections Business Analysis Manager

Become a leader in the Consumer & Community Banking (CCB) Remediation and Corrections Team that manages the process to triage fix correct and eliminate customer impact caused by a business process or operational break. The team supports multiple lines of business within and outside of CCB. The Corrections Support Team manages several workstreams which enable the corrections teams to complete their primary work of correcting our customers. These workstreams include: Data Security Procedures/Chase Answers Project Support IAS Support User Tool Support Resiliency Management Training Support SharePoint Updates/Changes Change Management Access / Technology Support.

As a Business Analysis Manager within CCB Remediations and Corrections you will support the function/process in various capacities through business analysis including but not limited to providing innovative solutions to enhance operational efficiency analyze and identify trends to develop go forward strategies and strategic oversight of various initiatives such as Lines of Business corrections. This position will require partnering across the CCB Remediations & Corrections team and with LOB Partners in an effort to update and maintain procedures reporting and business documentation while cross referencing with the centralized CCB Remediations and Corrections guidelines and CCB LOB Corrections Standards. You will be responsible for developing and designing highquality executive presentations using PowerPoint ensuring clarity and professionalism for proposals and initiative updates.

Job responsibilities

• Partner with Legal Controls Compliance and Audit to determine required updates to procedures as well as training materials.
• Design develop and manage SharePoint sites to support organizational needs and enhance collaboration
• Write and edit procedures to guide operational processes and ensure consistency across the organization.
• Create compelling and visually appealing executive presentations to effectively communicate strategic initiatives and business updates.
• Act as a backup for other various functions with Corrections administration

Required qualifications capabilities and skills

• 15 years in Operations roles within a Financial Services environment
• 5 years in Legal Compliance or Control roles
• 2 years experience in creating managing and supporting SharePoint sites
• Experience with Corrections or Customer Dispute Resolution
• Experience interfacing with Audit and Controls and managing/delivering appropriate responses
• Involvement in drafting responses for regulators
• Experience writing and managing procedures while also looking for procedural gaps
• Experience in creating and delivering training materials
• Ability to work collaboratively in teams and develop meaningful relationships to achieve common goals
• History of working under time boxed deliverables
• Proven experience in creating executivelevel presentations using PowerPoint.

Preferred qualifications capabilities and skills

• Strong multitasking skills with the ability to prioritize and manage time effectively.
• Demonstrated ability to learn new processes and tools quickly.
• Excellent interpersonal skills with a track record of successful collaboration and partnership with peers.
• Strong relationship management skills with the ability to communicate effectively with partners at all levels.