Vice President, Client Success
Vice President, Client Success
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Job Description
Company Overview
We are a global fintech leader in securities finance driving industry transformation through innovative marketleading technology. Our SaaS solutions and tailored services support financial institutions across every stage of the securities finance lifecycle from trading and posttrade processing to data analytics regulatory compliance and endtoend securities finance platform delivery.
Trusted by over 190 institutions in more than 30 markets worldwide we help clients streamline operations meet regulatory requirements and unlock valuable market insights.
Team Overview
Join EquiLends Client Success team in London and help shape the future of how we support grow and retain our most strategic securities finance clients. As Vice President Client Success youll serve as a senior partner to a global portfolio of financial institutions guiding their engagement across EquiLends comprehensive suite of trading posttrade data and analytics solutions.
This is a highimpact leadership role focused on strategic account management product enablement and revenue retention. Working crossfunctionally with product sales and operations youll deliver business value to our clients while influencing internal roadmaps to ensure continued alignment with client needs and market evolution.
Role Responsibilities
- Lead strategic client engagements across a global portfolio focusing on longterm satisfaction retention and revenue expansion.
- Own executivelevel relationships with key clients ensuring EquiLend remains a trusted advisor and solution partner.
- Develop and execute account growth strategies including upsell and crosssell initiatives in collaboration with Sales and Product teams.
- Translate client feedback into actionable insights partnering with Product and Technology teams to influence future development.
- Drive proactive renewal planning ensuring risk mitigation and commercial alignment ahead of contract discussions.
- Monitor client usage data and success metrics to uncover risksidentify growth opportunities and increase product adoption.
- Guide the creation and execution of strategic account plans aligning clientobjectives with EquiLends platform capabilities.
- Deliver highvalue client interactions including executive briefings business reviews and bespoke enablement sessions or workshops.
- Represent the voice of the client across internal forums driving improvements in service delivery onboarding and product experience.
Required Skills
- 8 years of relevant experience in client success strategic account management or relationship roles in financial services or SaaS.
- Demonstrates strong commercial acumen and a proventrack record of influencing revenue growth through client engagement.
- Shows excellent relationship management capabilities with experience managing senior stakeholders across global financial institutions.
- Displaysstrong communication and presentation skills with the ability to influence internal stakeholders and client executives alike.
- Brings a datainformed approach to decisionmaking withproficiency in CRM systems client analytics platforms and reporting tools.
- Shows good crossfunctional leadership collaborating effectively across sales product and operations to improve the client journey.
- Able to manage complexityprioritise competing demands and deliver in a fastpaced clientfacing environment.
Role Location and Benefits
- Hybrid Working: Enjoy the flexibility of working remotely for up to 100 days each year.
- Discretionary Annual Cash Bonus:A discretionary annual cash bonus is available to reward your performance and contributions to the companys success.
- Generous Holiday Days Per Annum:In addition to bank holidays youll have 25 holiday days per year.
- Group Risk and Income Protection Coverage:Enjoy peace of mind with comprehensive group risk and income protection coverage for you and your dependents.
- Optional Health and Dental Insurance Cover:Comprehensive health and dental insurance coverage for you and your dependents available from your first day.
- Generous Company Pension:Our pension plan offers a flat 7.5% company contribution when you contribute a minimum of 1.5%
Diversity & Inclusion
At EquiLend we are committed to fostering an inclusive and diverse workplace where everyone is respected and valued. We believe that a variety of perspectives drives innovation and strengthens our success. If you require any reasonable accommodations during the interview process please let us know were here to support you.
#LIHybrid
Required Experience:
Chief
Employment Type
Full Time
