Senior Sales Operations Manager
Senior Sales Operations Manager
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Job Description
About Flywheel
The Role
As the Senior Sales Operations Manager your role is to be sure our commercial and marketing leaders and team members have the processes systems and reporting in place to succeed. This includes having a thorough understanding of the current processes and systems along with the companys targets and goals. You will help identify funnel friction and then be responsible for providing solutions and delivering resolutions to drive revenue. You will also be responsible for data integrity and accessibility via reports dashboards and scorecards. As an integral part of the commercial team you will work closely with leaders to develop performance trackers metrics and KPIs. This is an exciting role for someone who is proactive analytical and is looking to make an impact to drive operational excellence.
What You Will Do:
- Partner with Sales and Customer Success management to oversee daytoday process execution identify and eliminate bottlenecks and steer projects that will drive operational excellence
- Have a deep understanding of the sales customer journey in order to implement processes that will enable client and revenue growth
- Measure and optimise handoffs between teams to create an ideal customer journey from marketing lead to sales handoff and closedwon to customer success facilitated by strong communication and efficiency
- Own tech stack and their integrations (Sales Nav SalesLoft etc) and equip teams with the right systems/tools they need and ensure these tools are able scale integrate and be reported on
- Work cross functionally (BI Marketing Ops DevOps CS Ops FinOps Sales) to ensure internal processes are adhered to and data capture is accurate
- Develop and maintain trusted data and sales reporting dashboards and KPIs/metric tracking
- Analyse sales process and remove friction and barriers reduce redundancy and increase automation
- Manage internal Salesforce support requests help provide solutions and work with business systems team to get timely resolutions for team member and business needs
- Audit data in Salesforce to ensure accuracy and usefulness of data; including but not limited to pipeline accuracy account assignments to sales team and hierarchical alignment.
- Build and manage our enhancement roadmap
- Manage a small but mighty Sales Ops team to support their growth and development
- Partner with the DevOps team to identify and deliver enhancement projects (project management)
- Collaborate with the FP&A team to build/track sales quota & compensation structures
Who You Are:
- You have 5 years of experience in Sales Operations Salesforce administration or a related field
- You have thorough knowledge of B2B sales and marketing processes and systems (Salesforce SalesLoft Google sheets Gong or similar)
- You are Salesforce certified
- You have experience identifying and removing barriers to commercial growth
- You are proficient at building reports and dashboards in Salesforce
- You have the ability to understand what data is saying and ensure data is easily accessible and digestible to the appropriate audiences
- You have excellent written and verbal communication skills
- Youre proactive and take the initiative to close gaps and drive efficiency
- You have proven leadership/management abilities and have experience growing and developing a team to their full potential
- You are results oriented with a sense of urgency and are able to see things through to completion
- Ability to work and deliver independently and in a team environment
Working at Flywheel
- We have office hubs across the globe where team members can go to feel productive inspired and connected to others team members go into Hub Offices 3x a week
- Flexible vacation time
- Great learning and development opportunities
- Benefits that help you live your best life
- Parental leave and benefits
- Volunteering opportunities
- If youre looking to connect with teammates on a topic of inclusion and identity chances are theres an ERG for that.
- So you know: The hired candidate will be required to complete a background check
- Learn more about us here: Life at Flywheel
The Interview Process:
Inclusive Workforce
Flywheel Commerce Networks goal is to create a culture where all individuals of all backgrounds feel comfortable in bringing their authentic selves to work. We want all people to feel included and empowered to contribute fully to our vision and goals. Flywheel Commerce Network is an Equal Opportunity Employer and participates in EVerify. All applicants will receive fair consideration for employment. We do not discriminate based upon race color religion sex sexual orientation age marital status gender identity national origin disability or any other applicable legally protected characteristics in the location in which the candidate is applying.
If you have any accessibility requirements that would make you more comfortable during the application and interview process please let us know at so that we can support you.
Required Experience:
Manager
Employment Type
Full Time
