Practice Assistant II - Amb GYN (Bilingual in Spanish)
Practice Assistant II - Amb GYN (Bilingual in Spanish)
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Job Description
Mass General Brigham relies on a wide range of professionals including doctors nurses business people tech experts researchers and systems analysts to advance our mission. As a notforprofit we support patient care research teaching and community service striving to provide exceptional care. We believe that highperforming teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.
Job Summary
PRINCIPAL DUTIES AND RESPONSIBILITIES:Indicate key areas of responsibility major job duties special projects and key objectives for this position. These items should be evaluated throughout the year and included in the written annual evaluation. Actual job duties may vary by department (see Addendum B for more detail) Perform duties under moderate supervision with intermediate to advanced proficiency in administrative skills. Act as a super user for scheduling registration and billing systems. Provide training and assistance to others in these areas. May perform more complex or specialized functions (i.e. surgical scheduling) at highest competency level. Utilize knowledge of HMOs managed care and other thirdparty insurers and troubleshoot insurance issues as appropriate. Assist with training and orienting staff as needed. Provide cross coverage as needed. Assist with special projects as directed. Follow HIPAA guidelines for the management of patient privacy and confidentiality. Other duties as assigned.
Qualifications
QUALIFICATIONS:
High school diploma or GED required; posthigh school education preferred.
Minimum one year of applicable work experience required.
Additional training in office systems preferred.
SKILLS/ ABILITIES/ COMPETENCIES REQUIRED:
Knowledge of practice operations and standards.
Understanding of procedures including filing copying scanning printing and faxing.
Ability to use phone system (answer and screen calls put on hold) answer routine questions and give routine information.
Ability to interpret information as appropriate answer routine questions in the most professional manner and communicate in a professional courteous clear and concise manner.
Ability to manage work processes in a neat and orderly way and to sort and alphabetize.
Ability to manage multiple tasks effectively follow established protocols and work within systems.
Ability to correspond and communicate with others clearly and effectively in writing (via email memo or interoffice note) and to take complete and accurate messages.
Ability to type and enter data at an entry level. Entry level understanding of applicable systems.
Understanding of the appropriate use and importance of related forms.
Basic understanding and use of medical terminology.
Basic comprehension of insurance types and referral process.
Basic comprehension of registration and fiscal information.
Knowledgeable and compliant with all hospital State and Federal requirements (where applicable to job performance) including policy and procedures with The Joint Commission and HIPAA.
Fluent in Spanish
WORKING CONDITIONS: Hospital based ambulatory practice. Normal patient environments where there are some exposures to communicable diseases unpleasant odors needle and blood products.
HOSPITAL WIDE RESPONSIBILITIES: Works within legal regulatory accreditation and ethical practice standards relevant to the position and as established by BWH/Partners; follows safe practices required for the position; complies with appropriate BWH and Partners policies and procedures; fulfills any training required by BWH and/or Partners as appropriate; brings potential matters of noncompliance to the attention of the supervisor or other appropriate hospital staff.
Additional Job Details (if applicable)
Remote Type
Work Location
Scheduled Weekly Hours
Employee Type
Work Shift
EEO Statement:
Mass General Brigham Competency Framework
At Mass General Brigham our competency framework defines what effective leadership looks like by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half PeopleFocused half PerformanceFocused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance make hiring decisions identify development needs mobilize employees across our system and establish a strong talent pipeline.
Employment Type
Full-Time
