Territory Manager
Territory Manager
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Salary Not Disclosed
1 Vacancy
Job Description
Aramark Uniform Services is now Vestis! Visit to learn more.
Vestis Uniforms and Workplace Supplies provides uniforms and related products to more than 400000 customers nationwide in virtually every industry. From designing and manufacturing to laundering and delivering Vestis works with local and national clients to create and maintain a total uniform solution that promotes teamwork and establishes a professional identity. Vestis operates from over 200 locations nationwide.
Overview:
The Territory Manager has responsibility of an assigned service territory with direct supervision of route representatives. Responsible for Territory service safety and results including but not limited to customer retention growth of the business loss and ruin piece budget employee retention accounts receivable (AR) collection customer renewals Aramark direct sales customer satisfaction route sales and credits.
Responsibilities/Essential Functions:
- Promote and sustain a safety culture
- Effectively evaluate coach and develop Route Sales Representatives (RSRs) in your territory
- Reports directly to a Service Manager or where a Sr. Territory Manager is present will report to the Sr. Territory Manager. If neither are present will report to the General Manager
- Create a pervasive sales culture that fosters team selling via TogetherInGrowth (TIG) and Shared Lead programs
- Assist in the new account installations as directed by Service Manager and/or General Manager
- Manages day to day activities of customer service program(s) for the territory
- Visit all required customers each quarter to review growth and service opportunities
- Ensure RSRs respond to and resolve all service requests timely
- Sets clear expectations for customer service and leads by example
- 60% of time is spent traveling with service professionals on route conducting observations and visiting customer locations (required visits TIG days and/or day to day situation follow up)
- Proactively follow up on accounts in jeopardy and resolve service concerns expeditiously
- Negotiate and secure renewal agreements with existing customers that protect pricing and profitability
- Recruit select and hire Route Sales employees
- Completes inperson meetings with each RSR once per week to review trends performance coach and identify opportunities for improvement.
- Delivers and participates in training to ensure customer retention and service goals are met
- Daily contact (via remote means) with RSRs to address any pending items/situations to ensure timely resolution.
- Attend meetings and complete necessary administrative work to improve customer satisfaction
- Coordinate collections for accounts receivable
- Protect and manage merchandise control processes
- Investigates and reports on all accidents or incidents within 24 hours of notification
Knowledge/Skills/Abilities:
- Demonstrated ability to successfully interface with a variety of organizational functions to get the job done.
- Strong interpersonal analytical communication and customer service skills.
- Considerable negotiation skills.
- Computer proficiency including working knowledge of MS Office software.
- Exposure to sales function preferred.
- Considerable skills in management human relations and communication.
Working Environment/Safety Requirements:
- Majority of time will be driving your own vehicle or company stepvan to call on customers and supervise employees in the assigned service territory. Will be exposed to weather conditions in the area (heat wind cold rain snow etc.).
- Customer visitations may require walking climbing stairs pushing/pulling carts exposure to weather conditions.
- Must be able to frequently lift and maneuver up to 50 pounds and occasionally up to 100 pounds as well as load/unload product from a truck without assistance.
- Time will also be spent in a company office environment; with exposure at the loading dock production and warehouse areas exposure to vehicles for loading/unloading and exposure to vehicle maintenance.
Experience/Qualifications:
- High school diploma or equivalent; Bachelors degree in related field preferred or equivalent experience.
- Two years of service and routebased industry experience with proven track record for growing customer accounts
- Previous profit and loss accountability and/or contractmanaged service experience preferred
- Significant customer interface and service experience
- Production planning maintenance or warehouse operations experience preferred.
License Requirements/Certifications:
- Drivers license
- Automobile insurance on personal vehicle
- Meet minimum DMV/MVR points per company policy
- Successful completion of criminal background motor vehicle record and drug screen checks.
Location:600 Linden Avenue Waterloo IA 50703 USA
Required Experience:
Manager
Employment Type
Full-Time
