Application Production Support Consultant
Application Production Support Consultant
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Job Description
Were building a relationshiporiented bank for the modern world. We need talented passionate professionals who are dedicated to doing whats right for our clients.
At CIBC we embrace your strengths and your ambitions so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.
To learn more about CIBC please visit
What Youll Be Doing
CIBC is currently going through the modernization journey of it wire payments platform which will replace the legacy platform to a new platform. As a Production Support Consultant you will join CIBCs Global Wires and Payments Technology department to provide application production support for a Tier 1 Critical application which processes multi billion high value payments transactions. Apart from this you will also involve in managing the currency capacity and refresh of both the application and associated software version to ensure the application stays compliant with various industry standards.
At CIBC we enable the work environment most optimal for you to thrive in your role. Details on your work arrangement (proportion of onsite and remote work) will be discussed at the time of your interview.
How Youll Succeed
Application Analysis & Support: Identify and resolve production issues for a Tier 1 Critical application in a timely manner. Monitor and analyze supported services to identify opportunities for improvement and recommend solutions. Provide required support to business on various application related activities.
Design and Development: Perform and coordinate application programming activities related to BAU changes. Design the applications technical infrastructure using specific databases programming languages utilities and testing approaches. Lead the design and development of costeffective and innovative solutions.
Strategic planning Ensure effective participation in the multiyear technology roadmaps that align with the banks vision strategy and business goals.
Who You Are
You can demonstrate experience : You should have 7 years of overall IT experience .5 years of 24/7 production support experience Strong technical knowledge on Redhat Linux IBM MQ/Kafka SQL/Oracle DB concept and understanding of Web technologies like Java Springboot Node JS etc. Strong knowledge on Microservice (Redhat Openshift Kubernetes Docker) architecture and containerization platform and File Transfer software and scheduling software like Autosys. Knowledge of DevOps CI/CD pipeline deployment using Jenkins Artifactory GitHub Action. Should have experience in handling production support for Tier 1 or Tier 1 Critical application. Preferable in banking domain applications. Very strong knowledge of incident problem and change management process. Knowledge on SWIFT related products (SAG AWP AMH etc.) and Citrix platform is added advantage. Willing to work on Infrastructure upgrade activities and support the verification for Infrastructure implementations. Understanding of both SDLC and Agile delivery model and delivering CCR (Currency Capacity and Refresh) .Strong understanding on various application and regulatory audit processes. Knowledge in Payment space (SWIFT) is an added advantage.
Your influence makes an impact. You know that relationships and networks are essential to success. You inspire outcomes by making yourself heard.
Youre driven by collective success. You know that collaboration can transform a good idea into a great one. You understand the power of a team that enjoys working together to create a shared vision.
Values matter to you. You bring your real self to work and you live our values trust teamwork and accountability.
What CIBC Offers
At CIBC your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career rather than just a paycheck.
We work to recognize you in meaningful personalized ways including a competitive salary incentive pay banking benefits a benefits program* defined benefit pension plan* an employee share purchase plan a vacation offering wellbeing support and MomentMakers our social pointsbased recognition program.
Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.
We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.
*Subject to plan and program terms and conditions
What you need to know
CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation please contact
You need to be legally eligible to work at the location(s) specified above and where applicable must have a valid work or study permit.
We may ask you to complete an attributebased assessment and other skills tests (such as simulation coding French proficiency MS Office). Our goal for the application process is to get to know more about you all that you have to offer and give you the opportunity to learn more about us.
Job Location
Toronto81 Bay 11th FloorEmployment Type
RegularWeekly Hours
37.5Skills
Agile Methodology AutoSys Workload Automation Change Management CI/CD Communication Docker Container Docker Kubernetes Design GitHub GitHub Actions IBM WebSphere MQ IT Disaster Recovery Java Production Support Red Hat Ansible Red Hat OpenShift REST API Development RESTful APIs RESTful Web API Software Development Life Cycle (SDLC) Spring Boot SWIFT Messages SWIFT PaymentsRequired Experience:
Contract
Employment Type
Full-Time
