Mortgage Servicing Business Delivery Manager
Mortgage Servicing Business Delivery Manager
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Job Description
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Regular or Temporary:
RegularLanguage Fluency: English (Required)
Work Shift:
1st shift (United States of America)Please review the following job description:
This role is responsible for managing a team of project and program managers that utilize Waterfall and/or Agile methodologies to execute short and longterm initiatives that support Mortgage Servicing objectives. This individual will interact and partner with the executives in charge of Mortgage Servicing senior operations process and production leaders as well as key business partners within technology risk business stakeholders and process owners to help shape process strategies for assigned services and operationalize changes. Critical to establishing and managing these relationships will be the ability to understand lines of business strategies goals and objectives to effectively translate those operating requirements into people process and technology enablement capabilities.ESSENTIAL DUTIES AND RESPONSIBILITIES
Following is a summary of the essential functions for this job. Other duties may be performed both major and minor which are not mentioned below. Specific activities may change from time to time.
1. Project/Program Management: Lead a team of project managers and program managers that support multiple practices across Mortgage Servicing. This team will manage the endtoend delivery of projects ensuring they are completed on time within budget and meet quality standards. Responsible for ensuring team is operating at peak efficiency and delivering quality results within the expected delivery timeframe leveraging capacity planning tools
2. Stakeholder Management: Collaborate with key stakeholders to ensure scope/objectives are clearly defined to achieve business goals. Act as the primary point of contact understanding stakeholder needs expectations and ensuring regular communication.
3. Team Coordination: Collaborate with key partners and cross functional teams such as Product Ownership Technology Risk Finance Legal Marketing Vendor Management to ensure alignment and expectations for successful execution of projects. Use knowledge of business key processes and Agile framework to proactively identify roadblocks to the teams success.
4. Budget and Resource Management: Oversee resource allocation and budgets for delivery of projects ensuring all financials are in line with expectations. Develop resource allocation plans financial budget and forecasts vendor spend offshore resources and demand.
5. Quality Assurance: Ensure that the business outcomes meet highquality standards and client satisfaction metrics.
6. Risk Management: Identify potential risks to delivery mitigation and report to senior leadership as necessary. Support audit reviews (internal external and investors) and compliance requests and inquiries. Ensure all Project Management Lifecycle process and procedures are followed supporting Information Security Risk Audit Investor State and Federal guidelines.
7. Process Improvement/Implementation: Foster an environment of continuous improvement in the delivery process. Develop and manage implementation plan to support roll out of people process technology changes into production environments. Review components of processes to identify potential areas of process/system improvement implement best practices to reduce nonvalue added process variation and improve service quality and efficiency. Keep abreast of industry trends and demonstrate thought leadership to lead change with the organization. Ensure that all systems and processes are designed to establish compliance within their processes to address concerns of all federal and state regulations.
8. Process Management & Controls: Establish and implement measures metrics and SLAs to measure project implementation success and project management pipeline. Regularly report on delivery status including progress updates issues and any other metrics or KPIs as needed to senior leadership.
QUALIFICATIONS
Required Qualifications:
The requirements listed below are representative of the knowledge skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
1. College Degree or equivalent education or commensurate training and workrelated experience
2. Proficiency in Microsoft Office Suite (PPT Excel Visio)
3. Excellent organizational written verbal communication analytical planning decisionmaking and presentation skills.
4. Ability to work in a fast paced highly complex results driven environment
5. 15 years in any combination of finance operations risk management quality assurance consulting product development project management banking or equivalent (experiential advanced degrees may reduce this requirement).
6. Five or more years of formalized Project Management or Scrum Master experience utilizing Waterfall or Agile methodologies.
7. High level of business acumen including successful ability to balance the delivery of initiatives against the realities of a budget.
8. Experience leading complex crossfunctional initiatives and largescale projects
9. Capable of interacting with team members and management of all levels.
10. Ability to work collaboratively and exhibit influence without direct control.
11. Demonstrated experience in managing a varied team of professionals in a projectbased environment and a proven ability to coach and develop a team.
Preferred Qualifications:
1. Minimum 5 years Lean Six Sigma experience with a minimum of 710 years relevant operational continuous improvement experience.
2. Ability to communicate educate advocate and negotiate for transformation and critical process change initiatives at all levels of the enterprise with a focus on senior and executive levels.
3. Proven handson experience with process analysis design deployment and measurement techniques and process methodologies and standards in large scale environments.
4. Experience in working within a controls oriented operating environment and driving effective level so risk mitigation through process changes.
5. Formal continuous improvement training certification (eg Certified Quality Improvement Associate (CQIA) Project Management Professional (PMP) and/or SAFe Scrum Master Certification and leveraged to establish process improvement communities of practice.
6. Demonstrated mastery of Project Management software tools methodologies and best practices including but not limited to Waterfall Agile Microsoft Project Rally Workfront.
7. Masters degree in business Engineering Design or Technology field; banking or financial management education.
8. Ten years or more of management experience.
Position can also be in Charlotte NC.
4days in office 1 day remote.
General Description of Available Benefits for Eligible Employees of Truist Financial Corporation: All regular teammates (not temporary or contingent workers) working 20 hours or more per week are eligible for benefits though eligibility for specific benefits may be determined by the division of Truist offering the offers medical dental vision life insurance disability accidental death and dismemberment taxpreferred savings accounts and a 401k plan to teammates. Teammates also receive no less than 10 days of vacation (prorated based on date of hire and by fulltime or parttime status) during their first year of employment along with 10 sick days (also prorated) and paid holidays. For more details on Truists generous benefit plans please visit our Benefits site. Depending on the position and division this job may also be eligible for Truists defined benefit pension plan restricted stock units and/or a deferred compensation plan. As you advance through the hiring process you will also learn more about the specific benefits available for any nontemporary position for which you apply based on fulltime or parttime status position and division of work.
Truist is an Equal Opportunity Employer that does not discriminate on the basis of race gender color religion citizenship or national origin age sexual orientation gender identity disability veteran status or other classification protected by law. Truist is a Drug Free Workplace.
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Required Experience:
Manager
Employment Type
Full-Time
