Service Writer
Service Writer
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Job Description
At Crown Power & Equipment our service writer serves as a liaison between the service department and our internal and external customer base. They assist the service manager in the coordination of the daily operations as while providing professional and an elevated level of customer service.
About Crown Power & Equipment:
We provide a comprehensive range of outdoor power equipment as well as large and small machinery from top manufacturers such as Case iH Kubota and Cub Cadet to mention a few.
We are proud of our past and excited for our future. We have over 32 years of continuous growth and employee satisfaction. In fact some employees (and customers) were with us when we opened our doors in 1992.
We wouldnt have been able to achieve this level of success without a team of dedicated employees.
If you are look at growing your career we invite you to apply today!
Benefits Offered:
In addition to competitive wages we provide the following benefits:
- Crown Power & Equipment pay 85% of the medical dental and vision premiums for employee only coverage
- $25000 basic life insurance policy provided at no cost with the option to add voluntarily up to an additional $500000
- Paid vacation and PTO
- Paid Holidays
- Eligible to participate in the 401(k) plan after 90days of employment with a Company match up to 4%
- Product discounts
Essential Job Duties & Responsibilities:
- Fields internal and external customer inquiries to the Service Department
- Follows a check in /check out process for all customer units.
- Communicates regularly regarding repair timelines and updates on anticipated completion dates with all
- Assists in Logistics of Trucking/ Washing/ etc. as directed.
- Completes all factory shipping verification for shortages and equipment condition at the time of delivery.
- Opens work orders as directed by the Service Manager and maintains control until they are previewed approved and invoiced.
- Manages All Warranty Bins / Service Parts to be returned / Oil Sample Submission and tracking.
- Updates customer profiles using equipment hours or other information from the customer work order.
- Ensures all service warranty and Product Improvement Programs are completed and submitted within the required timeframe to receive maximum credit.
- Maintains a clean work area and performs work in a neat and orderly fashion.
- Follows all safety rules and regulations in performing work assignments.
- Maintaining accurate and ontime reports.
Knowledge Skills and Abilities:
Knowledge of basic computer functions.
- Understanding of basic accounting practices.
- Experience analyzing and interpreting basic internal reports.
- Professional phone etiquette
- Positive and effective communication skills
- Ability to work collaborative with a team or individually to solve problems or issues successfully
- Valid drivers license
Physical Requirements:
- Must be able to sit and/or stand for extended periods of time
- Ability to stand walk climb stairs reach push pull lean and twist
- Ability to regularly lift and/or move up to 10 lbs. frequently lift and/or move up to 25 lbs. and occasionally lift and/or move up to 50 lbs.
- Fitness to work in adverse and extreme weather conditions
- Ability to work Monday Friday 8:00 AM to 5:00 PM with some Saturday rotations
Preferred Qualifications:
- Experience with service repair and diagnosis of offhighway equipment from lawn & garden to highhorse power
- High School diploma or equivalent
- 13 years of experience in equipment service in the same or similar industry is required.
- Class E drivers license
- Forklift certification
Candidate is required to successfully pass the preemployment screenings which include background check preemployment drug testing as well as driving record evaluation.
All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity or national origin.
Classification: Nonexempt FT
Reports to: Service Manager
Employment Type
Full-Time
