Patient Access Associate
Patient Access Associate
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Overview
The Patient Access Associate creates accurate and thorough registration records for each patient visit. Secures appropriate signatures financial information and documents. Screens for benefit eligibility on appropriate accounts. Initiates collection process for patients that have not been preregistered and informs them of deductibles coinsurance and copayments. Interacts in a customer focused and compassionate manner to ensure patients and their representatives needs are met and that they understand the medical centers policies for the resolution of patient financial liabilities and the various available payment options.
Why UnityPoint Health
Why UnityPoint Health
Commitment to our Team Were proud to be recognized as a Top 150 Place to Work in Healthcare by Beckers Healthcare several years in a row for our commitment to our team members.
Culture At UnityPoint Health you matter. Come for a fulfilling career and experience a culture guided by uncompromising values and an unwavering belief in doing whats right for the people we serve.
Benefits Our competitive Total Rewards program offers benefits options that align with your needs and priorities no matter what life stage youre in.
- Caring is what we do and it starts with our team members: expect paid time off parental leave 401K matching and an employee recognition program as we support you both personally and professionally.
- You can only give your best when you feel your best and we help you live well with dental and health insurance paid holidays short and longterm disability and more. We even offer pet insurance for your fourlegged family members to give you peace of mind.
- We strive to make things easier and more personal in health care to set us apart from the rest and you can experience that commitment through early access to earned wages with Daily Pay a tuition reimbursement program designed to help you further your career and adoption assistance to help you grow your family in the way that works for you.
Diversity Equity and Inclusion Commitment At UnityPoint Health we honor the ways people are unique and embrace what brings us together. Our collective goal is to champion a culture of belonging where everyone feels valued and respected.
Development We believe equipping you with support and development opportunities is an essential part of delivering a remarkable employment experience.
Community Involvement Be an essential part of our core purposeto improve the health of the people and communities we serve.
Hear more from our team members about why UnityPoint Health is a great place to work at
Responsibilities
Registration
- Accurately and thoroughly collects analyzes and records patient demographic insurance/financial and clinical data in computer system.
- Completes eligibility check and obtains benefits though electronic means or via phone contact with insurance carriers or other agencies.
- Contacts patients/families/physicians to obtain additional demographic/insurance information and update in computer system if needed in order to proceed with verification process.
- Verifies that complete and valid orders are on file for each patient.
- Obtains information and completes MSPQ and other payerspecific documents.
- Reviews and explains all registration forms prior to obtaining signatures from patient or appropriate patient representative.
- Notifies patients of need for ABN (for Medicare) or no covered waiver requirements.
- Documents on accounts using hospital account note with activity comments to ensure easy account followup.
- Requests patient to bring required documents on day of service i.e. physician orders insurance cards claim forms liability information photo ID etc.
- Ensures each patients identification band is correct.
- Arranges or assists with patient transport as necessary.
Collections
- Explains benefits and requests copay as well as deductible and coinsurance as applicable.
- Identifies prearranged payment commitment and follows instructions as outlined by the financial clearance department.
- Ensures that all monies collected are secured or turned over to Cashier.
- Balances cash drawer daily.
- Identifies patients in financial hardship and refers to Patient Financial Coordinators/Certified Application Counselors for charity/financial assistance.
- Refers to Cash Posting Specialists patients requiring payment plans.
- Identifies payer requirements for preauthorization. If preauthorization not in place contact Financial Clearance Department.
Qualifications
Education:
- High School Diploma or GED
Required Experience:
IC
Employment Type
Part-Time
