Case Officer (Benefits)
Case Officer (Benefits)
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Job Description
Organisation: Leicestershire County Council
Work Location: County Hall Leicester LE3 8RL
Worker Category: Hybrid Worker
Salary:per annum (pro rata for parttime)
Working Hours:37 hours per week
Contract Type: Fixed Term 12 months
Closing Date:25th May 2025
Interview Date(s):TBC
Are you looking for a rewarding career where you can make a difference
About the Role
Join the Benefits Team of Adult Social Care Finance and help maximise the income of service users and the Council.
You will be working with older and vulnerable people in receipt of chargeable services in both residential and nonresidential settings and also with those for whom the council act as corporate Appointee or Court of Protection Deputy.
Your job will be to identify underclaimed benefits and then seek to increase service users income via completion of claim forms and liaison with the benefit authorities sometimes carrying out home visits.
The successful candidate will be able to demonstrate experience of or ability in:
- Substantial demonstrable and relevant experience of managing a caseload involving dealing with queries and correspondence from the public and experience of working with a computerised financial data management system.
- Knowledge of Adult Social Care policy and practice.
- The ability to effectively communicate in writing and converse at ease with customers and provide advice in accurate spoken English.
- Knowledge and understanding of the Welfare Benefits system and experience of working in a means tested and disability benefitsbased environment.
- To be able to work without direct supervision and manage own time effectively to ensure tasks are accurately completed and deadlines are met acting with high levels of trust and personal accountability.
- Demonstrable understanding of the importance of confidentiality data security and management.
- An understanding of and commitment to Equal Opportunities and be able to perform all duties and tasks with reasonable adjustment where appropriate in accordance with the provisions of the Equality Act 2010.
An enhanced DBS check is required for this post.
We also expect you to shareour commitment to our valuesand will ask you to evidence when you have demonstrated them as part of the selection process.
Interested in Flexible Working
We are keen to support employees to balance their working life with other commitments. Therefore wherever possible we will consider working arrangements that suit an individuals personal circumstances whilst still meeting the needs of the Council. If you would like to discuss the possible flexible working options that might be applicable to this role please contact the person named below. This may include requests for termtime working parttime hours compressed hours flexible start and finish times home/remote working etc.
Every role within the Council has a defined working style which determines where they can work. The worker category applicable to this post is detailed in the above advert. You can find out more about our worker categories in theOur Working Stylespage on our career site.
For more information or an informal discussionplease contact:
Lynda Wilson Money Management Team Manager
Telephone: 0
Email:
How to Apply
Leicestershire County Council is an inclusive organisation which is on a journey to embed and celebrate equality diversity and inclusion at every level. We warmly welcome and encourage applications from people of all backgrounds as having a diverse workforce with different perspectives and ideas is fundamental to our values and enriches the services we offer our communities. We particularly welcome applicants from Ethnically Diverse and LGBTQ communities and people with disabilities to create a balanced workforce and one that reflects the communities we serve. Applicants with a disability who meet the criteria listed in the About You section above will be offered an interview under the Disability Confident Employer Scheme.
To apply for this job please click on Apply Now. You will need to upload a supporting statement as part of your application which explains how you meet the criteria listed in the About You section above. For more information see theHow to Applysection on our career site.
We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore if you are interested please submit your application as early as possible.
If you have any technical issues when trying to apply for this post please contact our Employee Service Centre: applying for this post you agree to ourTerms and Conditions.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
