Operations Manager
Operations Manager
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Gaming:
Welcome to the world of landbased gaming. At Light & Wonder its all about the games and our Gaming team builds cuttingedge technology products and content for the most iconic casinos and operators across the globe.
Position Summary
Reporting directly to the Operations Project Manager you will help to manage a team responsible for the testing downloading and installing of custom software using bespoke tools to a machine estate of 25000 devices. The tools you will use are bespoke to our business so full training will be provided. The team is task driven with each team member assigned a set of tasks through JIRA which range from testing a single Game update through to testing a full suite of Games as part of our monthly deployment cycle. They are also required to create various promotional activities within the system and assign marketing screens and animations to meet customer and marketing requests. A key element of the role is to ensure our estates are audited on a regular basis and that all correct software versions have been applied so an eye for detail is required to ensure any anomalies are spotted and actioned in a timely manner.
Key Responsibilities
Managing a team of individuals ensuring all tasks are completed accurately and to agreed deadlines
Effectively implementing and developing accurate database reports in a timely and effective manner
Accurately following control practices for changes to software and games through to delivering efficient communication of all changes internally and externally
Working effectively with a team of deployment administrators managing their individual tasks whilst incorporating a solid working knowledge of the overall team objectives and goals
Effectively organise and follow through on the reporting and coordination of deployment activities efficiently meeting set deadlines
Collaborating with Marketing for the coordination of customer gaming machine promotions on a local regional and national basis liaising with internal and external colleagues on timescales promotion content and duration
Performing game testing prior to release of new content to the estate and accurately document any issues encountered
Proactively and accurately following Light & Wonder processes and practices including gambling industry commission standards
Acting as a role model and delivering on all principles and standards required at Light & Wonder
Qualifications
Essential
Experience of managing teams or deputising
Experience of Software UAT
Familiarity with QA tools: JIRA (Defect Reporting) & TestRail (Test Case Management)
Good IT skills: intermediate Excel proficiency with experience of database technologies and Microsoft Outlook an advantage
Ability to establish and maintain positive customer service relationships which will be mostly via telephone and email
Ability to work under pressure on own initiative with minimal supervision
Strong numeracy and analytical skills
Effective time management skills with the ability to meet set deadlines
Excellent internal and external customer liaison skills
Strong written and verbal communication skills
Attention to detail and an analytical mindset
Proven team player
Desirable:
JIRA knowledge
Basic understanding of networking
Knowledge and experience working in the gaming industry
Any knowledge of the development and testing cycle for large scale software deployments
What can we offer
Competitive salary and performance bonus
8% employer pension contributions
33 days holiday (including bank holidays)
Paid leave to work on charitable projects
Access to Reward Hub a reward platform offering shopping and lifestyle discounts/cashback
Employee Assistance Programme
Training support and career development
Cycle to work scheme
Light & Wonder are an Equal Opportunity Employer and encourage applications from all walks of life regardless of age disability sex gender reassignment sexual orientation pregnancy and maternity race religion or belief and marriage and civil partnerships.
If you are invited to an interview please let us know if there are any reasonable adjustments we can make to the recruitment process that will enable you to perform to the best of your ability.
Required Experience:
Manager
Employment Type
Full-Time
