Es- Service Desk Technician
Es- Service Desk Technician
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Job Description
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The Opportunity
Deliver Solutions. Empower Users. Support What Matters.
The City of Coppell is hiring aService Desk Technician to provide frontline technical support for our Enterprise Solutions team. This role is responsible for resolving hardware software and network issues supporting system deployments and ensuring exceptional service to internal users. Ideal candidates bring strong troubleshooting skills a customerfocused mindset and a desire to contribute to a collaborative servicedriven team that keeps the City connected and running smoothly.Opportunity Description
To view the full scope of this opportunity including essential job functions CLICK HERE!
Pay Plan
This opportunity is exempt and on Pay Grade #9.The full Pay Grade Range is shown for growth and development opportunities within the grade.Salary determination is supported by budget availability and qualifications of the candidate to maintain internal equity.
Hiring Range:$23.28$33.75Min $23.28 ($48423)
Mid $28.51 ($59308)
Max $33.75 ($70193)
- Candidate Engagement Plan
- For application support or to check the status of your application contact the Employee Experience Team by calling.
This is our anticipated plan and is subject to change.
May 926:Accepting Applications
May 2730:Application Material Review andTechnical Phone Screenings
June 26:Candidates invited to move forward in the next step of our hiring process will be invited to complete a DISC Assessment and participate in a panel interview.
June 913:Interview ExperienceEligibility
Experience
High school diploma or equivalent.
1 years of IT support experience in a help desk or technical support environment.
Strong understanding of Windows OS MacOS Microsoft 365 and common desktop hardware.
Preferred
Associates degree or technical certification (e.g. CompTIA A ITIL Foundation).
Experience with IT service management/ticketing tools.
Familiarity with Active Directory Group Policy or SCCM/Intune.
Previousexperience in municipal government or public sector IT.
Knowledge/Skills/Abilities
Knowledge of the English language with the ability to communicate clearly and professionally in both oral and written forms.
Skill inexplaining technical issues and training end users on computer operations in a clear userfriendly manner.
Skill in troubleshooting technical problems and applying analytical thinking to develop effective solutions.
Skill in delivering excellent customer service and engaging in professional courteous interactions.
Ability to communicate effectively listen actively and collaborate in a teamoriented environment.
Ability to prioritize tasks and manage workload independently or as part of a team.
Ability to work independently after hours and while on call without supervision.
This is Coppell
Our Mission
Enterprise Solutions mission is to deliver proven technology solutions and services through innovation and continuous improvement. We will do this by developing standards policies and practices designed to deliver efficiency and improve service delivery.
It is the mission of the Enterprise Solutions Department to provide and maintain all types of information technology for the governing body of the City of Coppell. These facilities include but are not limited to voice data and video systems and the information maintained within those systems. In addition this department coordinates the overall direction of technology and communications as desires and needs arise from other departments or divisions and Directional Boards Commissions or Committees.
Our Team- Director of Enterprise Solutions
- Assistant Director of Enterprise Solutions
- Information Security Engineer
- Solutions Delivery Manager
- Senior Systems Administrator
- Systems Administrator
- Solutions Architect/Integrators
- Senior Audio/Video Technician
- Administrative Services Coordinator
- Service Desk Technician
In accordance with the ADA the City of Coppell is willing to consider any reasonable accommodation.
Required Experience:
IC
Employment Type
Full-Time
