Field Service Technician - CT

Licensed Refrigeration Technician (CT)

Ready to take your skills to the next level Join a team that values craftsmanship growth and industry excellence.

Joe Warren & Sons Co. (JWS) is continuing to expand in Connecticut and Rhode Island and were looking for a licensed Connecticut Refrigeration Technician to be a key player in our growing team. Since 1991 JWS has built a rocksolid reputation across New England delivering expert service in commercial refrigeration and kitchen equipment. Were familyled customerfocused and techniciandriven and we take pride in our supportive culture and commitment to highquality service.

If youre an experienced CTlicensed technician eager to leverage your expertise in refrigeration and food equipment repair this is your opportunity to be part of something big.

Refrigeration Field Service Technician Responsibilities

• Travel to client sites to diagnose and repair refrigeration and ice machine equipment.
• Ensure clear and accurate paperwork for all customer services.
• Coordinate with the Parts Department for precise parts identification and ordering.
• Ensure timely and professional installation of ordered parts.
• Keep the service truck tidy and maintain an organized inventory of parts and tools.
• Engage with manufacturers sales reps dealers and customers.
• Identify service challenges gather relevant data and formulate effective solutions.
• Collaborate with manufacturers for equipment diagnosis when required.
• Offer toptier service and clearly communicate service requirements to customers.
• Advocate for and suggest additional JWS services to customers as appropriate.
• At JWS we value teamwork and knowledgesharing technicians are encouraged to mentor and support junior team members helping to develop their skills while fostering a collaborative and highperforming service team.

• Connecticut Refrigeration License Required Candidates must hold a valid CT Refrigeration Technician License to be considered.
• EPA Certification with a strong emphasis on safety and compliance.
• Minimum of 3 years of experience in commercial refrigeration/ice machineequipment repair.
• Ability to work independently while also being an effective team collaborator.
• Strong mechanical and troubleshooting skills including gas electric plumbing and steam repairs.
• Proficiency in using hand tools and experience with electrical wiring piping and brazing.
• Valid drivers license with the ability to travel within the assigned service area.
• Physically capable of lifting and carrying up to 75 pounds.
• Excellent customer service and communication skills with a strong focus on building client relationships.
• Organized and detailoriented with the ability to multitask and prioritize workload efficiently

• Attractive compensation package with periodic reviews bonuses and increments
• Very competitive 401k with a 4% Safe Harbor Match
• Comprehensive Health Benefits: Medical Dental (FREE) Vision and HSA
• ReadytoGo Company Vehicles: Equipped with all necessary tools and equipment.
• Flexible Oncall with Overtime: Infrequent oncall schedules and plentiful OT opportunities with incentive pay.
• Career Growth: Paid training tuition assistance and numerous advancement opportunities.
• Mentoring Incentives: Earn extra by mentoring through our Experienced Training Program.
• Life & Disability Insurance for your peace of mind
• Benefit from our companywide Bonus incentive program with quarterly payouts
• Enjoy 9 companyfunded holidays along with generous PTO
• Robust career progression opportunities
• Referral bonuses for expanding the JWS family
• Vast training and professional development prospects

We are currently unable to sponsor work visas for this position. Applicants must be authorized to work in U.S. without sponsorship.As an Equal Opportunity Employer we provide equal opportunity to all qualified individuals regardless of race sex color religious creed religion national origin citizenship status age disability pregnancy ancestry military service or veteran status genetic or carrier status marital status sexual orientation or any classification protected by applicable federal state or local laws.