Bilingual Customer Service Specialist - French/English
Bilingual Customer Service Specialist - French/English
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Job Description
Help empower our global customers to connect to culture through their passions.
Why youll love this role
As a Bilingual Customer Service Specialist youll be an integral member of an exciting hypergrowth company as we continue to expand our service globally. We work in a facepaced environment where we tear down walls to help our customers and we find solutions not excuses. Our success is focused on 3 areas: the Customer the team member and the Company. Serving our customers is our core and we help drive a customercentric culture. If you love serving others have a passion for current culture embrace diversity and inclusion enjoy working in a startup culture where ambiguity inspires your creativity StockX may be the place for you
What you will do
- Handling all customer service needs and support for our European customers
- Take ownership of individual customer queries from start to finish liaising with internal stakeholders to ensure positive outcomes for our customers
- Help manage the order fulfilment process
- Listen and respond to customer needs and concerns
- Research answers or solutions as needed
- Resolve customer queries and update system accounts accordingly
- Record details of customer conversations and actions taken
- Work to improve customer service by monitoring support communications
- Flexible and willing to support other areas across the business as they come up
About you
- Experience of customer service/call center experience
- Bilingual in written and verbal French & English
- High school diploma or equivalent
- Excellent written verbal and interpersonal communication skills (Strong communicator who can explain complex information in simple ways)
- Proven ability to handle various contact types including Chat Email Inbound and Outbound voice calls with our customers
- Possess situational awareness to identify and escalate matters that require urgent attention
Location: Hybrid or remote (but must be willing to travel to the Soho office when required)
Working Hours: Variable shifts (some evenings & weekends)
StockX is proud to be a Detroitbased technology leader focused on the large and growing online market for sneakers apparel accessories electronics collectibles trading cards and more. StockXs powerful platform connects buyers and sellers of highdemand consumer goods from around the world using dynamic pricing mechanics. This approach affords access and market visibility powered by realtime data that empowers buyers and sellers to determine and transact based on market value. The StockX platform features hundreds of brands across verticals including Jordan Brand adidas Nike Supreme BAPE OffWhite Louis Vuitton Gucci; collectibles from brands including LEGO KAWS Bearbrick and Pop Mart; and electronics from industryleading manufacturers Sony Microsoft Meta and Apple. Launched in 2016 StockX employs 1000 people across offices and verification centers around the world. Learn more at .
Required Experience:
Unclear Seniority
Employment Type
Full Time
