Assistant Executive Housekeeper - Waldorf Astoria Cairo Heliopolis
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Job Description
What are we looking for
An Assistant Executive Housekeeper serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role you should maintain the attitude behaviours skills and values that follow:
- Housekeeping experience in the hotel/leisure/retail sector in a managerial or supervisory capacity
- High level of commercial awareness and cost control capabilities
- Proficiency at a basic level with computers and computer programs including Microsoft Office
- Excellent leadership interpersonal and communication skills
- Committed to delivering high levels of customer service
- Flexibility to respond to a range of different work situations
- Knowledge of Workplace Health Safety and Hygiene is essential
- Strong communication skills
- A passion for delivering exceptional levels of guest service
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
- Familiar with Property Management Systems
- Experience managing a department and Profit and Loss account
- High level of IT proficiency
What will it be like to work for Hilton
Hilton is the leading global hospitality company spanning the lodging sector from luxurious fullservice hotels and resorts to extendedstay suites and midpriced hotels. For nearly a century Hilton has offered business and leisure travelers the finest in accommodations service amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And our amazing Team Members are at the heart of it all!
EOE/AA/Disabled/Veterans
Waldorf Astoria has continued to pioneer exceptional experiences that redefine the art of hospitality; Join our team and be part of a legacy where we shape the future of luxury hospitality.
Its not just a job vacancy we will help you elevate your career by offering a variety of learning & development programs career growth & thousands of opportunities all around the world. Take the next step and be the star of your own success story!
What we offer:
Thriving work environment.
Team members special rates for Hilton hotels worldwide.
Thousand opportunities for career growth and development.
Comprehensive learning & development programs that fits all fields.
Opportunity to give back to the community and have a bigger social impact through Social Responsibility Hilton programs.
Competitive compensation and benefits.
Daily duty meal.
Life insurance.
What will I be doing
Assistant Executive Housekeeper will support all Housekeeping and Laundry operations including the development of the Team Members within the group so to provide an exceptional experience for our Guests. Specifically you will be responsible for performing the following tasks to the highest standards:
- Perform routine inspections of all Housekeeping areas and report any issues to the Executive Housekeeper
- Ensures all guestrooms public and back of the house areas (excluding kitchen areas) are maintained to standard and meticulously cleaned. Responsible to train supervisors and fulfil training role in the absence of the trainer. Handles guest complaints and follow through on required actions
- Conducts all VIP room inspections involve in special projects associated within the housekeeping scope of responsibilities; manages the lost and found in conjunction with Loss Prevention Policy.
- Implement effectively all Housekeeping policies and procedures including Health and Safety and security
- Ensure team members have an uptodate knowledge of all room categories and amenities
- Assist the Executive Housekeeper to maintain good communication and work relationships in all hotel areas and with external customers and suppliers
- Ensures staff are trained and have the equipment to consistently deliver outstanding room product and personalized service.
- Ensure staffing levels cover business demands
- Ensure ongoing training to support the Executive Housekeeper
- Ensure communication meetings are conducted
- Manage staff performance issues in compliance with company policies and procedures
- Support managing training and developing the team
- Deputise in absence of the Executive Housekeeper
- Provide excellent guest service
- Assist other departments wherever necessary
Employment Type
Full-Time
