Assistant Outlets Manager
Assistant Outlets Manager
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Job Description
Assistant Outlets Managers serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role you should maintain the attitude behaviours skills and values that follow:
- Minimum 2 years in Food and Beverage management or supervisory experience
- Strong organization prioritization and communication skills
- Rigorous commitment to accuracy and detail
- Effective leadership skills and the willingness to coach and train others
- Solution finder mindset with drive to achieve results
- Flexible schedule must be available to work early mornings nights weekends and public holidays
- Certified Smart Serve
- A degree or diploma in Hospitality Management or equivalent
What will it be like to work for Hilton
Since being founded in 1919 Hilton Worldwide has been a leader in the hospitality industry. Today Hilton Worldwide remains a beacon of innovation quality and success. This continued leadership is the result of our Team Members staying true to our Vision Mission and Values. Specifically we look for demonstration of these Values:
Hospitality Were passionate about delivering exceptional guest experiences.
Leadership Were leaders in our industry and in our communities.
Teamwork Were team players in everything we do.
Ownership Were the owners of our actions and decisions.
Now We operate with a sense of urgency and discipline
In addition we look for the demonstration of the following key attributes in our Team Members:
- Living the Values
- Quality
- Productivity
- Dependability
- Customer Focus
- Teamwork
- Adaptability
What benefits will I receive
You will be offered a competitive benefits package. As a team member you will also become eligible to receive discounts on products and services offered by Hilton Worldwide and its partners. We look forward to explaining in detail the range of excellent benefits that you would expect from a global hotel organization like Hilton Worldwide.
ACCESSIBILITY
Hilton Hotels and Resorts are committed to providing equality of services and access to facilities for all our guests. For more information on this hotels Accessibility for Ontarians with Disabilities Act (AODA) policy and plan please contact the hotel at or callAODA.
EOE/AA/Disabled/Veterans
What will I be doing
- Oversee daytoday operations of Frenchy Bar et Brasserie ensuring all stations levels of service and guest experience are at the level of standard required
- Manage support and train the team towards exceptional levels of customer service
- Ensure high levels of communication are maintained between outlets and other departments throughout the hotel
- Manage guest queries in a timely and efficient manner
- Recruit train and develop team members
- Foster a culture of teamwork recognition and hospitality mindset
- Ensure cash handling procedures are followed at all times
- Conduct preshift briefings and identify opportunities to optimize sales
- Assist in carrying out annual and midyear appraisals with team members under your responsibility
- Evaluate guest satisfaction levels with a focus on continuous improvement
- Be aware of trends and propose ideas to build the range and quality of Food & Beverage offered throughout the outlets
- Assist with schedules budgets and upholding policies and procedures
- Comply with security fire regulations and all health and safety legislation
- Comply with local licensing laws
- Assist other departments wherever necessary and maintain good working relationships
Required Experience:
Manager
Employment Type
Full-Time
