Utility Billing Account Representative
Utility Billing Account Representative
Posted on :
15-05-2025
Employer Active
1 Vacancy
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Job Description
Position Details
- To be considered for this position your application must be received by11:59 p.m. Pacific Timeon Tuesday May 20 2025
The City of AuburnFinance Departmentis looking for aUtility Billing Account Representativeto join our team.This position performsbasicaccountingclerical work andcustomer servicetasks. This position is a front facing position geared to provide the best utility billing customer service experience possible. In many respects our staff are the face of the City so it is imperative that excellent customer service and assistance is delivered as we are here to serve our community and residents with answers to their questions and concerns.
The City of Auburn is seeking a candidate who:- Has excellent time management
- Prioritizes workloads
- Has office experience in a fast paced environment
WORK SCHEDULE
The Citys office hours are Monday Friday 8 a.m. to 5 p.m. with an hour for lunch.
OUR CITY
The City of Auburn is home to over 80000 residents and encompasses over 29.8 square miles of land two rivers and is part of two counties King and Pierce. The City operates as a StrongMayor form of MayorCouncil government with a City Council of seven atlarge members.
OUR FINANCE DEPARTMENT
The Finance Department consists of 25 employees total with responsibilities ranging from operational accounting budgeting and utility billing. This position reports to the Utility Billing Supervisor and/or Manager. Primary Duties
In this role you will:
- Explain special billing and service programs to customer(e.g. Winter Averaging lowincome utility assistance and solid waste/recycling programs). May determine probability of eligibilitybased on specific written guidelines and refer customer to appropriate assistance agencies. Perform record maintenance on special billing programs/accounts with guidance by supervisor.
- Update and maintain accurate account informationin the customer information system by inputting changes such as name and address changes billing adjustments and service disconnections.
Performs cashiering duties for utility payments miscellaneous AR including police seizure funds;posts transactions and documents including adjusting journal entries.
Open and close accounts for customersof one or more City utilities; request verify and/or change information for proper billing.
While these are just a few primary functions of this position pleaseClick Hereto view the full job description.Minimum Qualifications
- We are looking for candidates who have:
- Graduation from high school supplemented by college coursework in accounting or equivalent
- Two years closely related work experience
a combination of education experience and training that would indicate the ability to successfully accomplish the primary functions listed above.
WE WOULD LOVE IT IF YOU HAD...- A strong customer service background
- Municipalexperience
- Utility billingexperience
- College coursework in accountingor similar field
- Experience using Springbrook
Additional Information
WHY CHOOSE THE CITY OF AUBURN
- Competitivesalary
- Excellentmedical dental and vision plans with employee premiums paidby the City
- Employer contributions to the State Retirement System pension plans
- 12 days of paid vacationper year
- 11 paid holidaysper year
- 2 paid floating holidaysof your choice per year
- VEBA (taxfreehealth savings account)
- Optional Flexible Spendingbenefit plan
- Deferred Compensationplan options
- Employee Wellness Program
- Employee Assistance Program
- And more!
For more information about what benefits the City provides please visit:TO DIVERSITY EQUITY AND INCLUSION
Team Auburn values diverse perspectives life experiences and welcomes applications from people who will help us consistently demonstrate the values of equity respect and partnership. The department encourages people of all backgrounds to apply including Black Indigenous and people of color immigrants refugees women LGBTQ people with disabilities and veterans. Individuals interested in joining our team must be committed to racial social and economic equality for ALL people in our community.
The City of Auburn is an Equal Employment Opportunity (EEO) Employer. No person is unlawfully excluded from employment opportunities based on race color religion national origin sex (including gender identity sexual orientation and pregnancy) age genetic information disability veteran status or other protected class. Our EEO policy applies to all employment actions including but not limited to recruitment hiring selection for training promotion transfer demotion layoff termination rates of pay or other forms of compensation.To learn more about the Inclusive Auburninitiative please visit:TO APPLY
If you are interested in pursuing this position please follow the application instructions carefully. If you need this announcement in an alternate language or format or would like to request accommodation or assistance in the application or assessment process please contact the recruiter listed on this job announcement.
RECRUITMENT PROCESS
The City of Auburn is dedicated to building an inclusive informed city with opportunities for all. In alignment with that goal the City has adopted an anonymous application process that prevents hiring managers from seeing personal identifiers including names addresses and other similar information. This eliminates the possibility of unintentional or implicit bias during the initial screening of applications. For that reason hiring managers will not be viewing any attachments to your application including a cover letter or resume during the initial screening.
Please make sure to submit a complete detailed and updated job application and thoroughly answer the supplemental questions prior to the submission deadline! You must meet the minimum qualifications to move forward in the screening process.
Please note that if you are selected to move forward after an interview a background check driving abstract review and reference check will be completed before an official job offer will be made.
COMMUNICATION FROM THE CITY OF AUBURN
We primarily communicate via email during the recruitment process. Emails from and/or should be placed on your safe domain list to ensure you receive notifications in a timely manner. As a precaution you may also want to check your junk email folders.
CONTACT INFORMATION
If you have any questions please contact Chardae Gillespie HR Coordinator at .Required Experience:
Unclear Seniority
Employment Type
Full-Time
Department / Functional Area
Key Skills
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