Team Lead, Family Rooms
Team Lead, Family Rooms
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Job Description
Team Lead Family Rooms
Team Lead Family Rooms
FulltimeContract
TuesdayFriday128 pm; Saturday 8 am4 pm
RMHC Toronto House& Affiliated Hospitals
The Organization
Since1981 Ronald McDonald House Charities (RMHC) Toronto has served as a place tocall home for families with seriously ill children undergoing treatment. RMHCToronto encompasses a House for 81 families in downtown Toronto and sevenFamily Rooms in hospitals across the Greater Toronto Area and in Sudbury. Thefamilies we serve come from throughout Ontario across Canada and around theworld.
We arelooking for a Team Lead Family Rooms to join our growing team on acontract basis till the end of 2025. This contract might be eligible forrenewal. The schedule for this position will be 128 pm Tuesday Through Fridayand 84 pm on Saturday.
Aboutthe opportunity
Reporting to the Manager Family Roomsthe Team Lead is responsible for the daytoday operations of the Ronald McDonaldCommunity Family Rooms (6 rooms 4 locations). The Team Lead oversees the Community Family Rooms operationsincluding the team and the volunteers for the purpose of the implementation ofexisting programs and services assisting and supporting guests facilitymaintenance and the implementation of policies and operating procedures relatedto Family Rooms.
KEY ACCOUNTABILITIES
- Overseethe Family Room Program operations including handson management and service delivery budgetadherence project management and facilities maintenance in accordance withestablished standards.
- Recruit onboard train and engage the Family Room team to ensure FamilyRooms are staffed to support operations.
- Lead engage develop and manage theFamily Rooms team providing timely feedback coaching and training.
- Ensureadherence to Ronald McDonald Family Room operating guidelines. Reviewand propose updates as necessary.
- Maintain relationships with keystakeholders (hospital management families donors) acting as a key contactfor Ronald McDonald Community Family Rooms.
- Oversee the collection and compilationof monthly and ad hoc Family Room metrics (KPIs).
- Liaise with Development/Communicationsto support impactful storytelling showcasing all aspects of mission.
- Establish national connections forbenchmarking purposes and ensure best practices of Ronald McDonald Family RoomProgram.
- Assistin the development of operatingand capital budgetsfor each Community Family Room. Monitor and report onadherence to approved budgets.
- Workcollaboratively as a member of the supervisory team to support overall achievement of organizationalgoals as well as consistency in service delivery and operational support acrosssites.
- Provide onsite and remote oncall supervisory support to all Family Roomsand the House per the guidelines of the rotatingschedule.
- Support the Family Rooms Coordinators inrecruiting onboarding training and engaging volunteers and ensure coverage atall times.
- Perform other duties as required.
Qualifications:
Education & Experience
- Minimumtwo (2) years experience in a supervisory role providing operationalfamily support services or related services. Experience working in healthcareunderstanding hospital relationships and roles of individual healthcareprofessionals within a hospital community is an asset.
- Experiencemanaging and scheduling shifts and working shift work / oncall.
- Experienceworking with individuals or families in crisis or under stress.
- Experiencesupervising staff or volunteers working in highly sensitive or emotionalsituations.
- Collegediploma in Social Services or Social Work or related field; bachelors degreepreferred.
Knowledge Skills &Abilities
- Completion of satisfactory reference check and a satisfactory Vulnerable Sector Check.
- Handson leadership skillsincluding the ability to coach develop and mentor staff and volunteers.
- Strong customer service skills andexperience working with families in crisis. Comfort with crisis management andconflict resolution.
- Demonstrated deescalation andproblemsolving skills.
- Proven success in working withindepartmental budgets.
- Project management skills with theability to follow up on action items.
- Strong analytical andproblemsolving skills including the ability to be resourceful in definingsolutions.
- Clear verbal and writtencommunication skills with the ability to effectively present and clarify concerns and concepts tovarious audiences.
- Exemplary collaboration andinterpersonal skills with a demonstrated ability to develop and maintainrelationships with healthcare professionals staff and volunteers.
- Ability to work effectively within ateam as well as independently.
- Strong organizational skills withthe abilities to manage multiple deliverables in a timesensitive environment and adapt tofrequently changing priorities.
- Working knowledge in technologyincluding Microsoft Office and other databases / computerized maintenancemanagement system (CMMS).
- High degree of empathy andcompassion.
- Ability to work flexible hoursincluding evenings overnights weekends and public holidays to support a24hour operation.
- Valid G level drivers license andaccess to vehicle to facilitate regular visits to Community Family Rooms.
- Able to lift up to 50lbs.
What We Offer
At RMHC Toronto youre not just taking on a job; youre becoming partof a mission that makes a tangible difference every day. As the Team LeadCommunity Family Rooms youll play a key role in helping families feel athome when they need it most. Youll have the opportunity to work withcompassionate people enhance your skill set and contribute to a lifechangingcause.
In addition to meaningful work that supports families during criticalmoments we offer:
- Impact: Your role directly contributes to the comfortand wellbeing of families during some of their toughest times.
- SupportiveEnvironment: Access to our Employee & FamilyAssistance Program as well as a network of caring colleagues dedicated tomaking a difference.
- Competitive total rewards package including a hiring salary range of $61000 $70000 group health and dental benefits coverage for mental health paramedical services and much more
- Access to paid Wellness Days and religious day.
Ifyoure looking to make a difference every day in the lives of children andfamilies submit your application today!
RMHC Toronto is an Equal OpportunityEmployer.
RMHC Toronto is committed to diversity andinclusiveness in the workplace and as an equal opportunity employer we arecommitted to establishing a qualified workforce that is reflective of thediverse population and families we support.
We encourage applications from members ofgroups that have been historically marginalized including but not limited toAboriginal Indigenous Metis and Inuit peoples racialized groups/persons ofcolour people with varying abilities members of visible minority groupsLGBTQ2S those who identify as women and other equityseeking groups.
When contacted for a job opportunityplease advise the People and Culture team of any accommodation needed inaccordance with the Accessibility for Ontarians with Disabilities Act 2005 andthe Ontario Human Rights Code to ensure you have access to an equitableprocess. We request that you provide your accommodation request as soon asreasonably practicable. Any information received relating to accommodation willbe addressed confidentially.
Please visit our careers page to see more job opportunities.
Employment Type
Full-Time
