Technical Customer Service Rep
Technical Customer Service Rep
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Job Description
As a global leader in precision measurement sensing technologies VPG addresses an expanding array of applications in which accuracy reliability and repeatability make the difference. Whether it is in the design and safety of new generations of cars trucks and planes or optimizing advanced medical equipment and consumer products VPG s deep engineering expertise is making the world safer smarter and productive.
We are looking for a dynamic individual to join our team as a MidSenior level Lead Customer Service Representative. In this role you will be responsible for providing exceptional customer service and managing customer inquiries and orders. You must be able to work independently think critically and take initiative to provide solutions that drive customer satisfaction.
This is an onsite position located in Wendell NC.
Responsibilities:
- Receives customer requests including (but not limited to) purchase order requirements request for quote delivery enquiries trouble shooting.
- Prepares documents/system processing related to new order requirements RFQs and RMAs
- Ensures order/quote/RMA information accessible by sorting and filing documents/forms electronically.
Region:
North America
Benefits:
Company sponsored benefits that include medical dental vision life AD&D insurance disability and flexible spending account (FSA)
Voluntary Critical Illness & Accidental Injury Insurance
Company 401(k) Plan with 4 employer match (Employee/Employer Contributions 100 vested upon hire)
Paid vacation and holidays
Requirements :
13 years of lead related experience
Acquires job skills and company policies and procedures.
Remote Work :
Yes
Employment Type :
Fulltime
Employment Type
Full-time
