Spanish Bilingual Client Success Specialist (ZR_23121_JOB)
Spanish Bilingual Client Success Specialist (ZR_23121_JOB)
Posted on :
14-05-2025
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1 Vacancy
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Job Description
This is a remote position.
Schedule:
- Monday to Thursday: 8:00 a.m. 5:00 p.m. Pacific Time (San Diego CA) Includes a 30minute unpaid lunch break and two 15minute paid breaks
- Friday: 8:00 a.m. 3:00 p.m. Pacific Time (San Diego CA)Includes a 60minute unpaid lunch break and one 15minute paid break
- Paid Hours per Week: 40 hours
Role Overview
Are you passionate about delivering exceptional customer service Do you thrive in a clientfacing role where you can build strong relationships and provide empathetic support If so we want you on our team!
As a Client Support Representative you will be the primary point of contact for our clients guiding them through their journey addressing their needs with care and ensuring they have a seamless experience. This role requires excellent communication skills strong multitasking abilities and a commitment to outstanding service.
Key Responsibilities
- ClientFacing Role Build and maintain strong client relationships through exceptional customer service.
- Conduct Welcome and Intro Calls to set clear expectations and ensure a smooth onboarding process.
- Provide timely and informative updates to clients throughout their program.
- Assess client needs and offer accurate empathetic and helpful support.
- Efficiently handle a high volume of inbound and outbound calls emails texts and voicemails.
- Follow up on scheduled appointments to ensure clients stay engaged and on track.
- Collaborate with team members to meet performance goals and targets.
- Accurately document all interactions in the CRM system.
- Consistently meet or exceed personal and team performance targets.
What We re Looking For:
- Excellent verbal and written communication skills articulate professional and clear.
- Strong active listening abilities understand client concerns and respond effectively.
- Basic math proficiency for handling simple calculations when needed.
- Exceptional time management and multitasking skills prioritize tasks efficiently.
- Ability to work independently and as part of a team selfmotivated and collaborative.
- Empathy and a customerfocused attitude ensuring a positive and supportive client experience.
Technical Requirements (Laptop or Desktop):
- Windows 10 or later: Minimum Intel i5 (6th Gen) / AMD Ryzen 5
- Recommended: 16GB RAM (minimum 8GB)
- Two monitors (or a second monitor attached to a laptop)
- PC camera for video calls
- Wired PC headset for secure communication
Perks of Being an Independent Contractor:
- Paid holidays 2 weeks of vacation and 5 sick days (after 90day probation)
- 100% remote work from the comfort of your home
- Immediate hiring start your journey with us now
- Steady longterm freelance opportunity
This is an exciting opportunity for a dedicated customerfocused professional who thrives in a fastpaced clientfacing environment. If you re ready to make an impact apply today!
ZR23121JOB
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Employment Type
Full Time
Company Industry
Key Skills
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