drjobs Customer Support Specialist (ZR_23100_JOB)

Customer Support Specialist (ZR_23100_JOB)

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1 Vacancy
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Job Location drjobs

Manila - Philippines

Monthly Salary drjobs

30000 - 30000

Vacancy

1 Vacancy

Job Description

This is a remote position.

Schedule:
Total hours: 40 hours per week or 8 hours per day
Monday Friday
9:00 AM 6:00 PM Alexandria VA time (or 9:00 PM 6:00 AM Manila time)
With 1 hour unpaid break in between

Client location or time zone: Alexandria VA USA EDT

Company/client overview:
Join a wellestablished career services company serving highachieving professionals in the Washington DC area. As a Customer Support Specialist youll be part of a dedicated team helping ambitious clients achieve their career goals through premium writing and coaching services. This role offers the opportunity to work with diverse international clientele while utilizing your superior communication skills and emotional intelligence. If youre passionate about helping others succeed and excel at building strong client relationships this could be your next career move.

Responsibilities:
  • Manage client relationships and serve as primary point of contact
  • Handle client communications and respond to inquiries
  • Support clients through their career services journey
  • Navigate challenging client situations with patience and professionalism
  • Maintain high standards of written and verbal communication
  • Demonstrate emotional intelligence when working with anxious or demanding clients

Requirements

  • Excellent command of written and verbal English
  • Strong attention to detail
  • Superior customer service skills
  • High level of emotional intelligence and patience
  • Professional communication style
  • Problemsolving abilities
  • Cultural awareness and sensitivity

Scope:
  • Fulltime position
  • Remote work
  • Direct client interaction
  • Working as part of a customer success team
  • Serving highachieving international clientele

Benefits

  • HMO Coverage for eligible locations
  • Permanent workfromhome
  • Immediate hiring
  • Steady freelance job

Job ID: ZR23100JOB

Employment Type

Full Time

Company Industry

Specialty Trade Contractors

About Company

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