Officer, Customer Liaison (Level 2)
Officer, Customer Liaison (Level 2)
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
To provide a proficient reception function and create a positive introduction for the customer by putting them at ease identifying their specific requirements and direct customers to the appropriate department. To identify customers digital banking requirements and to efficiently and costeffectively fulfill these while managing the risks associated with migrating new and existing customers to alternative selfservicing and/or digital channels.
Qualifications :
Minimum Qualification:
NQF Level 5
Experience Required:
- Client Coverage
- Personal and Private Banking
- 12 years Customer Service Experience
Additional Information :
Behavioural Competencies:
- Convincing People
- Examining Information
- Exploring Possibilities
- Following Procedures
- Generating Ideas
Technical Competencies:
- Banking Process & Procedures
- Compliance
- Cross and UpSelling
- Customer Understanding & Product Knowledge (Consumer Banking)
- Verbal Communication
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
