Care Partner Success Specialist

Title:   Care Partner Success Specialist

Department:  Clinical Sales

Reports to:  Care Partner Success Manager

Starting Salary Commensurate with Experience: $59000 $64000 / year  

Purpose: The Care Partner Success Specialist plays a critical role in Lingraphicas Clinical Sales process by building trusted relationships with care partnersfamily members friends or professional caregiverswho support individuals using our AAC devices. The CPSS ensures care partners are informed engaged and equipped throughout the trial and sales journey. This includes providing device training facilitating communication with internal teams and offering tailored support and education. This role requires a high degree of organization adaptability attention to detail and a passion for helping others. 

Essential Duties & Responsibilities: 

• Serves as the care partners advocate and primary point of contact throughout the sale process 
• Builds strong trusting relationships through timely empathetic and personalized communication via phone text and email 
• Listens actively during care partner interactions and matches their needs to appropriate Lingraphica device features and services 
• Schedules and delivers customized training and device support sessions tailored to the care partners and/or clients needs comfort level and communication style 
• Identifies potential risks to the deal (e.g. low buyin confusion tech discomfort) and applies proven sales strategies to reduce objections and maintain forward momentum 
• Keeps the care partner informed and engaged through proactive updates checkins and education across the sales process  
• Supports the sales process by assisting care partners with navigating paperwork trial steps medical requirements and financial questions 
• Prepares thoroughly before outreach by reviewing deal notes internal comments and stage details to ensure accurate welltimed communication 
• Maintains accurate timely documentation of all care partner interactions trainings and updates in HubSpot following company CRM standards 
• Tracks and reports on training volume engagement trends and care partner outcomes to support team success and inform strategy 
• Stays current on nonclinical device updates features and enhancements to confidently educate customers 
• Collaborates crossfunctionally with Clinical Consultants and other internal teams to coordinate outreach resolve challenges and deliver a seamless care partner experience 
• Follows established CPSS processes and communication guidelines while remaining adaptable to workflow changes and team priorities 
• Participates in audits training and feedback loops to improve team alignment performance and the care partner experience 
• Other duties as assigned 

Qualifications :

Knowledge Skills & Abilities 

• Strong empathy and customercentered mindset 
• Active listening and creative problemsolving skills with a solutionsoriented approach 
• Ability to deliver a superior customer experience  
• Proven ability to manage details in a fastpaced highvolume and evolving environment 
• Excellent attention to detail in documentation task execution and internal coordination 
• Strong written and verbal communication skillswith both external customers and internal departments and across all channels (email text call) 
• Growth mindset with openness to feedback and a track record of applying it constructively 
• Ability to maintain a calm and professional demeanor when assisting customers 
• Demonstrated ability to adapt quickly to changing workflows expectations and priorities 
• Strong organizational skills with the ability to manage multiple priorities while remaining focused and accountable 
• Comfortable presenting technology and training users with a wide range of skill levels 
• Strong collaboration skills including responsiveness to internal instructions and crossfunctional teamwork 
• Ability to work independently and thrive in a dynamic feedbackdriven environment 
• Analytical and metricsdriven work style 

Education & Expertise 

• Bachelors degree preferred or equivalent combination of education and experience 
• 2 years customer service experience 
• Experience in sales engagement or relationship management strongly preferred 
• Experience in the healthcare industry preferred 
• Proficiency with HubSpot Office 365 Zoompreferred 

Additional Information :

Work Environment & Physical Demands 

The Care Partner Success Specialist primarily works remotely and is expected tomaintaina safe productive work environment with secure internet ability tooperatea computerwith or without reasonable accommodation is required. 

Travel 

Travel toLingraphicashome office and to cities within the continental United Statesfor company related meetings conferences and customer appointments (if customer is local) may also be required 23 times peryear.  

Accommodations 

To perform this job successfully an individual must be able to perform each essential duty and physical demand satisfactorily. The requirements listed above are representative of the knowledge skills and/or abilities and physical demands required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

Lingraphica and Pay Transparency  

At Lingraphica we are committed to fair and equitable compensation practices. The starting salary range for this position is $59000 and $64000 per year. Placement in the starting pay is based on factors such as experience skills education and internal equity. We regularly review our compensation structures to ensure they align with industry standards promote fairness and support career growth. In addition to competitive base pay we offer a comprehensive benefits package and a commitment to fostering an inclusive and supportive workplace. We encourage open conversations about compensation and are dedicated to maintaining transparency throughout the hiring process. 

• Paid Time Off (sick personal and vacation) 
• Paid Company Holidays 
• 401(k) Retirement Plan and Contribution 
• Medical/Dental/Vision benefits with FSA HSA & Dependent care options 
• Employer Paid Life Insurance  
• Voluntary benefits such as Short and LongTerm Disability Critical Illness Hospital Indemnity and AD & D insurance 
• Stipends for health and wellness home office setup and professional development  
• Paid Family Leave 
• Annual bonus program 
• Annual merit increases 
• YearRound Flex Fridays 
• Discounts on travel entertainment home/pet/car insurance 

To learn more about Lingraphica visit: ! To learn more about our benefits offerings click here!

This Organization Participates in EVerify and will provide the federal government with your Form I9 information to confirm that you are authorized to work in the U.S. 

Este empleador participa en EVerify y proporcionar al gobierno federal la informacin de su Formulario I9 para confirmar que usted est autorizado para trabajar en los EE. UU.