Weekend Coordinator
Weekend Coordinator
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Job Description
An opportunity has arisen for the role of Weekend Coordinator at the Home Instead Braintree office. As a result of our continued success and growth we have an opportunity to add to our team. The role equates to 35.5 hours per weekend worked.
As one of our Weekend Coordinators you will be an ambassador for the excellent service we provide to our clients. You will be part of an organisation that strives to be outstanding in all aspects of its clients experience.
Job Description:
A lively interest in the life and stories of our valued clients
A great communicator
Do you have exceptional organisational skills
Do you prefer working weekends
Annual Salary 11971
Annual holiday 20 days pro rata.
Minimum 26 weekends per year
Benfits include Health CashPlan high standard of training social events and discount cards
Job requirements:
Primarily home based
You will be responsible for answering calls for our out of hours weekend service. You will ensure that calls are answered promptly and professionally and that detailed notes are taken of the reported issue. You will ensure that appropriate action is then taken and effectively communicated and recorded in our care management system .You will also be monitoring the companies generic Email address.
Examples of the type of calls received maybe Care Professionals reporting health and safety concerns for clients logging client wellbeing information dealing with scheduling issues such as staff sickness vehicle breakdowns etc. You will be responsible for reallocating fieldbased resources to cover calls and keeping clients and/or their families informed and updated. You will also be making general courtesy call to clients and checking in with Care Professionals
Qualifications :
You need to have a passion for providing high quality customer service and will have previous experience in the Health and Social Care sector ideally with an NVQ Level 2/3 and/or equivalent level of experience.
Personality is key to being successful as the job will involve creating strong relationships with all members of Home Instead from management to Care Professionals out in the community with clients and their families.
Additional Information :
If you have a passion for caring and the motivation to help us achieve our ambitions we would love to hear from you.
Apply below to find out more. Discover how you can make a significant impact as a Care Assistant while maintaining a worklife balance.
We encourage applications from all sections of the community as we want to reflect the neighbourhoods in which we work. Home Instead is committed to safeguarding and promoting the welfare of adults and expects all staff to share this commitment. This role is subject to DBS enhanced disclosure.
Remote Work :
No
Employment Type :
Parttime
Employment Type
Part-time
