Assistant Manager, Fan Services

As Assistant Manager Fan Services you will provide leadership to the Event Personnel (EVP) team within the Operations department ensuring the delivery of championship guest services to our customers.

• Lead our frontline fan services staff and Event Supervisors team by example in management and development using a one team approach; ensure departmental integrity and championship vision are intact
• Support the Fan Services Survey program analyzing interpreting and summarizing data sets trends insights and areas for improvement.
• Contribute to the development implementation and support of all frontofhouse policies and procedures for our three event venues Scotiabank Arena BMO Field and CocaCola Coliseum.
• Instill ongoing communication with other departments to ensure effective and outstanding service delivery front and back of house.
• Collaborate closely with the HR Department to facilitate recruitment orientation and training of parttime eventbased personnel including parttime Event Supervisors.
• Provide ongoing mentorship feedback and discipline to event personnel and conduct parttime performance reviews.
• Ensure events are optimally staffed; schedule and handle event deployments for maximum service delivery and efficiency.
• Recognize employees for their championship contributions; participate with the Elevate Committee
• Ensure adequate staff facilities are provided and maintained.
• Maintain a detailed understanding of Event Staff Collective Bargaining Agreements in place; champion positive employer/employee relations.
• Assist in developing business plans as well as handle the departments operating and capital budgets.
• Handle uniform matters including design review inventory and upkeep.

Qualifications :

Note: Before reviewing the qualifications listed below we want you to know that we understand you may not meet all the qualifications described and have other relevant expertise and experience.  We invite you to please share this with us in the Message to the Hiring Manager section of our online application. 

• Must be available to overnights weekends weekdays and holiday shifts as the need arises.
• Proficiency in Microsoft Office Products including Power BI while analyzing and summarizing data sets is an asset.
• Proven event management experience.
• Previous experience in a leadership capacity with effective mentorship and management skills.
• Familiarity with Collective Bargaining Agreements.
• Excellent written oral and electronic communication skills.
• Both a team player and a team builder who can relate professionally to all levels.
• Ability to enhance and lead a positive and encouraging work environment.
• Shown to perform well under pressure balance multiple priorities simultaneously.
• Ongoing awareness and responsiveness to client service.
• Flexibility to work evenings and weekends as the need arises.
• A positive friendly outgoing winning attitude incorporating integrity confidentiality and discretion.

Additional Information :

Apply by: May 20 2025

We thank all applicants for their interest however only those selected for an interview will be contacted. 

At MLSE we are committed to building an equitable diverse and inclusive organization.

We are an equal opportunity employer and we do not discriminate on the basis of race ancestry place of origin colour ethnic origin citizenship creed sex sexual orientation gender identity gender expression age record of offences marital status family status or disability. MLSE will provide reasonable accommodation for qualified individuals with disabilities in the job application process. If you have diftficulty using our online application system and you need an accommodation due to a disability please note this email is only for accommodation requests. Resumes sent to this email address will not be considered. 

Remote Work :

No

Employment Type :

Fulltime