Customer Care Representative, Remote
Customer Care Representative, Remote
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Job Description
What we offer:
- Competitive hourly rate of $15/hour
- Medical dental and vision benefits
- Paid training & PTO
- Advancement opportunities 80% of our frontline leaders have been promoted from within
- Monthly rewards & recognition programs
- Employee Discounts
- Health and Wellness programs including a personal trainer dedicated to Sutherland
Qualifications :
- Ability to handle customer calls of varying types (i.e. service requests billing questions energy conservation advice etc.) effectively and efficiently
- Strong communication and active listening skills as well as the ability to leverage probing questions to resolve issues
- Strong attention to detail and the ability to effectively multitask
- High school diploma or GED; an Associates degree is a plus.
- Know your way around a PC with strong keyboard skills and basic MS Office knowledge.
Requirements to work from home:
- Excellent Internet connectivity:
- Internet access speeds of 2 Mbps upload and 10 Mbps download the faster the better!
- Hardwired internet connection; wireless and/or satellite Internet Service Providers are not compatible with our systems.
- A quiet and distractionfree secure place to work.
Additional Information :
This job is open only to residents of the United States and you must be authorized to work in the US in order to be considered for employment.
Additional information
As a digital transformation company and just recertified as a Great Place to Work Sutherland has been helping customers globally achieve greater agility and transform automated customer experiences for over 35 years. We work with some of the worlds most known brands in dozens of industries including Banking & Financial Services; Insurance; Communications Media & Entertainment; Healthcare; Retail & Consumer Packaged Goods; Technology; Travel Transportation Hospitality & Logistics; and Mortgage Services helping them to better support and serve their customers.
EEOC and Veteran Documentation
During employment employees are treated without regard to race color religion sex national origin age marital or veteran status medical condition or handicap or any other legally protected status.
At times government agencies require periodic reports from employers on the sex ethnicity handicap veteran and other protected status of employees. The purpose of this Administrative EEO Record is for statistical analysis only and is used to comply with government record keeping reporting and other legal requirements. Periodic reports are made to the government on the following information. The completion of the Administrative EEO record is optional. If you choose to volunteer the requested information please note that all
Administrative EEO Records are kept in a Confidential File and are not part of your Application for Employment or Personnel file.
Please note: YOUR COOPERATION IS VOLUNTARY. INCLUSION OR EXCLUSION OF ANY DATA WILL NOT AFFECT ANY EMPLOYMENT DECISION.
Remote Work :
Yes
Employment Type :
Fulltime
Employment Type
Remote
