Sr. Associate I, Field Technical Service Engineering
Sr. Associate I, Field Technical Service Engineering
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Job Description
At Alcon we are driven by the meaningful work we do to help people see brilliantly. We innovate boldly champion progress and act with speed as the global leader in eye care. Here youll be recognized for your commitment and contributions and see your career like never before. Together we go above and beyond to make an impact in the lives of our patients and customers.
We foster an expansive culture and are looking for diverse talented people to join Alcon! As a Field Service Engineer one will be trusted to work on providing technical advice to customers including commissioning installing and testing of products/equipment in a fieldbased role based in the proximity of the Austin TX area.
Primary Responsibilities:
- Perform corrective and preventive maintenance retrofits upgrades and system installations.
- Establish and maintain a high level of customer satisfaction.
- Promptly address customer concerns quality assurance and medical safety issues.
- Manage daily schedule while maintaining proper and timely communications with customers dispatch managers regional and crossfunctional teams.
- Maintain all administrative responsibilities in a timely and accurate manner.
- Assist Sales Clinical and Inhouse teams including other Field Engineers as needed.
- Manage inventory keep accurate records and promptly return unused and failed parts.
- Promote service contract offerings and assist Inside Sales Specialist in selling service agreements to customers within the assigned territory.
Key Requirements/Minimum Qualifications:
- Bachelors Degree or Equivalent years of directly related experience (or high school 10 yrs; Assoc.6 yrs; M.S.)
- The ability to fluently read write understand and communicate in English
- 2 Years of Relevant Experience
Preferred Qualifications:
- Resolve problems think analytically and communicate professionally in high pressure timesensitive customer environments.
- Experience working with advance medical devices and with medical devices that use lasers.
- Accustomed to working with hospital operating room and surgery center protocols.
- Working knowledge of ServiceMax / CRM tools.
- Ability to lift 50 pounds i.e. tools replacement parts etc.
- Travel Requirements: up to 50% Overnights or as needed
- Relocation assistance: No
- Sponsorship Available: No
- Territory: Austin TX
How to Thrive at Alcon:
- Imagine your career like never before with focused growth and development opportunities
- Join Alcons mission to provide outstanding innovative products and solutions to improve sight improve lives and grow your career!
- Alcon provides robust benefits package including health life retirement flexible time off for exempt associates and much more!
See your impact at Current Alcon Employee/Contingent Worker
If you are currently an active employee/contingent worker at Alcon please click the appropriate link below to apply on the Internal Career site.
Find Jobs for Contingent Worker
Alcon is an Equal Opportunity Employer and participates in EVerify. Alcon takes pride in maintaining a diverse environment and our policies are not to discriminate in recruitment hiring training promotion or other employment practices for reasons of race color religion gender national origin age sexual orientation gender identity marital or veteran status disability or any other legally protected status. Alcon is also committed to working with and providing reasonable accommodation to individuals with disabilities. If because of a medical condition or disability you need a reasonable accommodation for any part of the application process or in order to perform the essential functions of a position please send an email to and let us know the nature of your request and your contact information.
Required Experience:
Senior IC
Employment Type
Full-Time
