Consultant - Dgtl. Trnf.
Consultant - Dgtl. Trnf.
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Job Description
Proven Track Record in Back office or CX Operations: Possess at least 10 years of handson experience in backoffice and customer experience operations with a demonstrated history of success in data voice chat and email support roles. Digital Transformation Leadership: Develop comprehensive transformation roadmaps that guide organizations through a complete digital transformation journey including identifying key interventions crafting compelling business cases and selecting appropriate technology solutions. ValueDriven Client Success: Drive the achievement of digital and contractual targets for client accounts by focusing on delivering measurable value and optimizing business outcomes. Identifying and Addressing Opportunities: Identify areas for improvement within people processes and technology collaborating with stakeholders to develop and implement effective solutions. Organizational Capability Development: Work closely with senior stakeholders to build and enhance prioritized organizational capabilities. CrossFunctional Collaboration: Manage relationships and activities in conjunction with business partners including operations capability IT and client partners. Strategic Initiative Management: Oversee the outcomes of transformation and strategic initiatives track delivery and govern key crossfunctional processes. Consulting and Proposal Support: Contribute to consulting assignments new deals and proactive client proposals by providing solutions across various areas (digital process excellence data science) and collaborating with crossfunctional teams. Value Architect and Innovation Manager: Serve as a value architect and innovation manager across different domains and industries. EndtoEnd Engagement Ownership: Take ownership of engagements from start to finish including connecting with stakeholders understanding briefs framing problem statements creating roadmaps conducting research synthesizing findings and prototyping solutions. Process Improvement: Conduct process assessment workshops to identify areas for improvement and develop tailored solutions that meet customer needs. Effective Communication: Demonstrate exceptional ability to design and deliver visually appealing and informative PowerPoint presentations that effectively communicate complex ideas to diverse audiences. Project Mentorship: Provide mentorship and guidance for projects and certifications supporting teams in achieving Yellow Belt and Green Belt certifications following six sigma methodology.
Qualifications :
Minimum Bachelors Degree
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
