Nights Customer Service Administrator
Nights Customer Service Administrator
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Salary Not Disclosed
1 Vacancy
Job Description
An exciting opportunity has arisen for an enthusiastic confident and outgoing individual to join our Customer Service team in Market Drayton. This role is a full time 12 month fixed term maternity cover contract.
Salary: 28463 per annum.
Working hours: Monday to Thursday 19:30pm6am.
The purpose of a Customer Service Administrator is to support the day to day administration of Customer Services offering outstanding contract support and customer service in a fast paced friendly environment and providing a continuous professional and dedicated service.
Key Duties of a Customer Service Administrator:
- Answering calls for both internal and external personnel.
- Problem solving for client customer and Internal departments.
- Meeting customer and client expectations.
- Resolving customer and client queries.
- Collating accurate information for client KPI packs and internal business reporting.
- Maintain a high level of customer/ client focus.
- Provide various reports for clients in a timely manner.
- Check PODs have cleared on the system investigate and clear down unallocated PODs.
- Chase outstanding PODs from hauliers depots etc.
- Other administration tasks as determined by the Customer Service Manager.
Qualifications :
- Passion for delivering an exceptional customer service experience.
- Attention to detail/ accuracy.
- Good geographical knowledge.
- Proficient in computer literacy including Microsoft Excel PowerPoint and Outlook.
- Excellent communication skills in order to deliver accurate information.
- Ability to work in a fast paced environment.
Additional Information :
As part of our drive to make Culina Logistics a great place to work. We are proud to be an inclusive and diverse organisation where we are committed to employee development and recognising success for hard working performers.
Our dedicated learning and development programmes are open to every employee to give you the opportunity to shape your own future within logistics and continue to work in an environment where team culture thrives.
Our People are the driving force behind our success which is why we offer a wide range of benefits which include:
- Annual Leave Holiday entitlement of 224 hours per annum inclusive of bank holidays.
- Pension scheme We want colleagues to enjoy a comfortable retirements so we offer a great contribution of 4% employee and 4% employer.
- Life Assurance x2 your annual salary.
- Wellness Via our Employee Assistance Programme we offer immediate access to a confidential telephone counselling and legal information service that operates 24 hours a days 365 days a year.
- Eye Care Vouchers We can provide you with substantial savings with free eye tests and discounts on prescription glasses.
- Reward & Recognition We recognise that employees have gone the extra mile via Employee of the month and year special recognition and long service awards.
- Everyday discounts Via our benefit platform you will have access to over 50 retailer discounts for everyday savings!
If you meet the requirements for the above role and are looking for your next career opportunity please apply now and become a part of our #WinningTeam!
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
