Guest Service Agent
Guest Service Agent
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
We are looking for enthusiastic proactive and friendly customer service extraordinaire to join our team as a Guest Service Agent. This role is available in both PartTime or FullTime positions.
Key responsibilities include:
- Maintaining a proactive approach to complaint handling and be confident in resolving issues.
- Actively upselling and promoting special promotions or facilities available within the hotel.
- Managing administrative and data entry for guest relations.
- Preparing resources for Group Arrivals and VIP Member Arrivals
- Guest Communications (including internal and external phone calls)
- Guest Services (not limited to checking in and checking out our guests)
Qualifications :
About you!
To be successful in this role you will have:
- A passion for providing a positive guest experience with a desire to create memorable experiences.
- Previous experience using Opera is desirable.
- Strong attention to detail ensuring procedures are followed.
- Confidence in making credit card and cash transactions.
- Excellent communication and interpersonal skills.
- The ability to work in a fastpaced environment.
- The flexibility to work a rotating roster.
Additional Information :
Benefits and Perks
- Onsite car park while on duty.
- Access to confidential Employee Assistance Program.
- Inclusive and diverse environment.
- A friendly and supportive work environment.
- Reward and recognition programs.
- Mentoring and career development alongside experienced and dedicated professionals.
- Global discounts on hotel accommodation & Food and Beverage including special rates with our partnership brands such as Europcar.
Apply today and see where your Accor career can take you!
We are unable to provide sponsorship for this role so Australian working rights are required.
Remote Work :
No
Employment Type :
Parttime
Employment Type
Part-time
