drjobs Technical Support Specialist III

Technical Support Specialist III

Employer Active

1 Vacancy
drjobs

Job Alert

You will be updated with latest job alerts via email
Valid email field required
Send jobs
Send me jobs like this
drjobs

Job Alert

You will be updated with latest job alerts via email

Valid email field required
Send jobs
Job Location drjobs

Lehi, UT - USA

Monthly Salary drjobs

Not Disclosed

drjobs

Salary Not Disclosed

Vacancy

1 Vacancy

Job Description

Life at MX

We are driven by our moral imperative to advance mankind and it all starts with our people product and purpose. We always carry a deep sense of drive and passion with us. If you thrive in a challenging work environment surrounded by incredible team members who will help you grow MX is the right place for you.

Come build with us and be part of an awardwinning company thats helping create meaningful and lasting change in the financial industry.

Tech Support Specialist

Reporting to: Customer Support Manager

NonExempt

Job Summary

MX is hiring a Technical Support Specialist who will provide advanced technical support and team escalations drive innovation and nurture the growth of both the support team and our clients. You will cover any and all additionally assigned tasks or duties.

Job Duties

  • Provide advanced technical support to clients and customers addressing highly complex inquiries and issues related to APIs integrations and other advanced topics.

  • Independently monitor and manage ticket and chat queues proactively identifying trending issues and taking initiative to resolve them swiftly.

  • Collaborate closely with specific fintechs FIs or Partners demonstrating a deep understanding of their unique technical needs and providing tailored support.

  • Take the lead in elevating the technical knowledge of the support team actively organizing training sessions and sharing advanced insights.

  • Spearhead selfinitiated and approved projects that drive innovation and improvements within the support function demonstrating a high level of autonomy and strategic thinking.

  • Foster exceptional mentoring relationships with support team members actively guiding their growth and development through personalized coaching and knowledge sharing.

  • Drive growth within the team by contributing to the development of each team members potential through mentorship training and tailored guidance.

Job Requirements

  • 3 years of customer support experience in a technical environment showcasing a proven track record of resolving complex technical issues independently preferred

  • Working knowledge of APIs and data structures.

  • Adept at API troubleshooting.

  • Development experience.

  • A proven ability to autonomously manage time and workload effectively balancing routine support tasks with strategic projects.

  • Demonstrated capability to analyze and resolve intricate technical challenges with innovative solutions.

  • Strong written and verbal communication skills for conveying complex technical concepts to diverse audiences

  • Willingness to always learn and improve plus an independent way of working.


Work Environment

At MX we utilize a hybrid work model which allows us to attract top talent and increase impact through collaboration. Our team members enjoy a balance of remote work and inoffice days. Travel expectations for remote employees is about 15% and the company covers travel expenses for remote employees. Local employees will utilize inoffice time on a weekly basis Tuesday through Thursday. Both local and remote employees can take advantage of our incredible office space with onsite perks like companypaid meals onsite massage therapist golf simulator and meditation room to name a few.

**Please note that this position does not accept sponsorship candidates at this time. Only USbased candidates who are authorized to work in the US without sponsorship now or in the future will be considered for this role.

At MX we are a highperformance organization that thrives on trust and results. This role is based in Lehi Utah with flexibility for both inoffice and remote work. We believe in empowering our team members to deliver exceptional outcomes while taking advantage of our incredible office space when it best supports their work. Our Utah office features onsite perks such as companypaid meals massage therapists a sports simulator gym mothers lounge and meditation room and meaningful interactions with amazing people. We encourage team members to come together in the office to collaborate kick off key projects or strategize crossfunctionally fostering connection and innovation.

MX is proudly committed to recruiting and retaining a diverse and inclusive workforce. As an Equal Opportunity Employer we never discriminate based on race religion color national origin gender (including pregnancy childbirth or related medical conditions) sexual orientation gender identity gender expression age military or veteran status status as an individual with a disability or other applicable legally protected characteristics. We particularly welcome applications from veterans and military spouses. All your information will be kept confidential according to EEO guidelines. You may request reasonable accommodations by sending an email to


Required Experience:

Unclear Seniority

Employment Type

Full-Time

Company Industry

About Company

Report This Job
Disclaimer: Drjobpro.com is only a platform that connects job seekers and employers. Applicants are advised to conduct their own independent research into the credentials of the prospective employer.We always make certain that our clients do not endorse any request for money payments, thus we advise against sharing any personal or bank-related information with any third party. If you suspect fraud or malpractice, please contact us via contact us page.