Software Engineer, Developer Relations (EAC)
Software Engineer, Developer Relations (EAC)
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Job Description
WHAT MAKES US EPIC
At the core of Epics success are talented passionate people. Epic prides itself on creating a collaborative welcoming and creative environment. Whether its building awardwinning games or crafting engine technology that enables others to make visually stunning interactive experiences were always innovating.
Being Epic means being a part of a team that continually strives to do right by our community and users. Were constantly innovating to raise the bar of engine and game development.
ENGINEERING UNREAL ENGINE
What We Do
Unrealpowered projects have been on the bleeding edge of realtime entertainment for over 20 years. Our team of engineering experts are always innovating to improve the tools and technology that empower content developers worldwide.
What Youll Do
We are looking for an experienced Developer Relations Engineer to join our team and support EOS AntiCheat (also known as Easy AntiCheat). You will serve as a crucial technical liaison between our internal engineering teams and external partners assisting them in integrating debugging and optimizing AntiCheat in their projects. Your role involves deep technical troubleshooting of issues analyzing crash dumps debugging lowlevel C/C code and providing effective solutions and technical insights. You will help guide design decisions for AntiCheat contributing to technical documentation and maintaining active communication internally and externally. The ideal candidate is proactive detailoriented tactful and empathetic with strong problemsolving skills and the ability to communicate complex technical concepts clearly to stakeholders of varying expertise. You should be comfortable working independently and collaboratively with excellent time management and multitasking capabilities.
In this role you will
- Troubleshoot complex integration and operational issues involving AntiCheat analyzing crash dumps logs and call stacks to identify root causes
- Collaborate directly with external game developers and internal teams to resolve technical issues promptly and effectively
- Debug and reproduce customer issues clearly documenting and communicating findings internally and externally
- Represent Epic Games through asynchronous and live support presence at trade shows such as UEFest and customer visits
- Develop and maintain clear comprehensive technical documentation tutorials and guides to support partner integration
- Advocate for partners successful integration and continued use of AntiCheat and related Epic technologies and influence product improvements through customer insights
- Research and identify opportunities to enhance AntiCheat technologies and developer experience
What were looking for
- Highly proficient in C and C particularly lowlevel or kernellevel debugging and development
- Strong ability to analyze crash dumps and debug complex obfuscated code at the assembly level
- Familiarity with crossplatform development (Windows Linux macOS) understanding differences and limitations across these platforms
- Exceptional problemsolving abilities proactively tackling issues independently
- Excellent verbal and written communication skills to effectively collaborate with internal teams and external partners
- Ability to manage multiple tasks simultaneously work well under pressure and prioritize to meet SLA targets
- Prior experience with SDK/API integration and understanding of software engineering principles including legacy support
- Understanding of online multiplayer video game architectures and associated security concerns
EPIC JOB EPIC BENEFITS EPIC LIFE
Our intent is to cover all things that are medically necessary and improve the quality of life. We pay 100% of the premiums for both you and your dependents. Our coverage includes Medical Dental a Vision HRA Long Term Disability Life Insurance & a 401k with competitive match. We also offer a robust mental wellbeing program through Modern Health which provides free therapy and coaching for employees & dependents. Throughout the year we celebrate our employees with events and companywide paid breaks. We offer unlimited PTO and sick time and recognize individuals for 7 years of employment with a paid sabbatical.
ABOUT US
Epic Games spans across 25 countries with 46 studios and 4500 employees globally. For over 25 years weve been making awardwinning games and engine technology that empowers others to make visually stunning games and 3D content that bring environments to life like never before. Epics awardwinning Unreal Engine technology not only provides game developers the ability to build highfidelity interactive experiences for PC console mobile and VR it is also a tool being embraced by content creators across a variety of industries such as media and entertainment automotive and architectural design. As we continue to build our Engine technology and develop remarkable games we strive to build teams of worldclass talent.
Like what you hear Come be a part of something Epic!
Epic Games deeply values diverse teams and an inclusive work culture and we are proud to be an Equal Opportunity employer. Learn more about our Equal Employment Opportunity (EEO) Policy here.
Note to Recruitment Agencies: Epic does not accept any unsolicited resumes or approaches from any unauthorized third party (including recruitment or placement agencies) (i.e. a third party with whom we do not have a negotiated and validly executed agreement). We will not pay any fees to any unauthorized third party. Further details on these matters can be found here.
Employment Type
Full Time
