Level II Technician

• 401(k)
• 401(k) matching
• Company car
• Dental insurance
• Health insurance
• Opportunity for advancement
• Training & development

• Flexible Scheduling
• Career Advancement Opportunities
• Competitive Compensation
• People First Culture

• Provide support of incoming requests to the service desk via telephone web portal and email to ensure courteous timely and effective resolution of enduser issues.
• Provisioning and system setup for new hires.
• Prioritize incidents and service requests according to defined processes to meet defined SLAs.
• Use remote tools and diagnostic utilities to aid in resolving support requests.
• Perform onsite fixes at the clients when remote tools are not appropriate including hardware repairs delivery of peripherals or other fixes as determined.
• Installing and configuring hardware and software components throughout various network infrastructure devices.
• Install antivirus software and ensure virus definitions are up to date.
• Server administration via Active Directory File & Print services DNS DHCP.
• Perform preventative maintenance including checking and cleaning of workstations printers and peripherals.
• Establishing good relationships with all departments and colleagues.
• Ensuring company safety and security standards are met.

• College diploma or university degree in the field of Computer Science and/or 5 years equivalent work experience.
• Office 365 administration experience.
• Experience with desktop and server operating systems including Windows 10/11 Server 2016 Server 2019 and newer as well as Mac OS.
• Active Directory knowledge is a plus.
• Knowledge and understanding of networking devices and appliances.
• NinjaOne RMM and Autotask PSA Experience a plus
• Valid Drivers License and clean driving record
• CompTIA A and/or CompTIA Network are a plus

Our growth isnt measured in numbers its an investment in aligning with the best talent.

If you have IT experience skills and a determined mindset to overcome any obstacle youll enjoy the TeamLogic IT life. Our team exhibits a deepseated need to expand boundaries flex knowhow and resolve challenges with smart solutions. Thats a good thing since technology is always advancing creating an environment thats fastpaced and dynamic. Work for a local office but be part of a bigger entity with collaboration from hundreds of other technicians across North America.

Everyday we set out to help businesses across the nation perform better grow faster and achieve more. Thats our Modus Operandi. Whats yours

If our philosophy syncs with yours check out our openings and touch base soon.

Were Committed to a People First Culture

Our philosophy is to support small and mediumsized businesses across the country so they perform better grow faster and achieve more. As a result we are constantly providing our teams with the highest level of support training and career advancement opportunities in an industry that is constantly evolving.

TECHNOLOGY

If youre fascinated by technology have IT skill sets and want to be part of this fast growing business sector TeamLogic IT is an exciting place to be. Our mission is to leverage technology on behalf of our clients; therefore IT technicians are instrumental to the success of our organization. We seek candidates who demonstrate a high level of technical competency and take great pride in their work. For those who reflect our shared values of care excellence and integrity you will fit right in.

Career Development

Our people are our greatest assets. Thats why we believe in developing talent at all stages of their careers. With the incredible pace of change in technology we focus on giving talent the tools to grow and evolve their skills beyond their immediate job functions. From technicians to system administrators to account managers we empower our people with process and technology that gives them the freedom to think creatively and drive bold changes to IT Managed Services business.

Benefits

• Healthcare Insurance
• 401K Plan
• Paid Holidays
• Ten Days Paid Time Off
• Training and Certifications
• On Site Fitness Center

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location and not to TeamLogic IT Corporate.