Regional Service Manager
Regional Service Manager
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Job Description
Regional Service Manager Dallas & Fort Worth Portfolio
Hilltop Residential is seeking a Regional Service Manager to provide handson leadership and strategic oversight for maintenance operations across a portfolio of multifamily properties. This role serves as a servant leader and mentor actively supporting onsite teams ensuring service excellence and upholding safety compliance and Hilltop standards. The ideal candidate will be a collaborative problemsolver who thrives in a fastpaced environment and is passionate about developing others.
At Hilltop Residential we are proud of our vibrant culture. We are a worldclass real estate investment company that provides unparalleled excellence to our customers and investors.
Hilltop is dedicated to creating an unforgettable experience not only as a great place to live but also a great place to work and we are honored to have received the recognition as a Great Place to Work three years in a row as well as being named a Top Workplace by the Houston Chronicle! If you want to be a part of a fastgrowing company that puts their employees first Hilltop Residential is it!
Hilltop Residential Offers Great Benefits!
Competitive Pay 401k with Company Match Comprehensive Medical Dental and Vision Plans Paid Life Insurance Employee Referral Program Short and Long Term Disability Paid Time Off Employee Rent Discount Program Rapidly Growing Company with Opportunities for Growth
Essential Responsibilities
- Provide regional maintenance support across assigned properties including service requests preventive maintenance capital projects and vacancy coverage.
- Serve as a handson field leader stepping in during highdemand periods or to backfill critical vacancies to ensure operational continuity.
- Mentor train and onboard service team members including new Service Managers focusing on company systems technical skills (HVAC pool systems renovations) safety practices and service standards.
- Conduct regular site visits and inspections to uphold maintenance quality safety compliance curb appeal and adherence to Hilltops 48Hour Work Order Guarantee.
- Lead quality control for vacant unit turns using the Make Ready Checklist; oversee quarterly audits pool and Freon logs and preventive maintenance reviews.
- Monitor property inventory purchasing practices and vendor use to ensure efficiency and budget compliance.
- Collaborate with Community Directors to resolve maintenance concerns optimize processes and drive resident satisfaction.
- Support special projects and renovations providing technical guidance and onsite training for tasks like granite installs bar modifications and electrical updates.
- Coordinate due diligence inspections for acquisitions assess property condition and contribute to posttakeover improvement planning.
- Assist with recruiting and evaluating candidates for service roles; provide coaching performance feedback and staffing recommendations.
3 years of multifamily maintenance experience with at least 1year in a supervisory or floating/regional support role.
Proven ability to lead with a servant leadership approach and mentor diverse teams.
Strong organizational and time management skills; capable of prioritizing multiple tasks across various properties.
Working knowledge of HVAC plumbing electrical appliances carpentry and general maintenance practices.
Familiarity with property management software and digital service ticket systems.
EPA/HVAC certification required.
Must have a valid drivers license and reliable transportation; travel between properties is required.
Must be able to work a flexible schedule including weekends and participate in the oncall rotation.
Bilingual in English and Spanish is strongly preferred.
This role will require an EPA Universal or HVAC certification. If you meet all other requirements and are chosen for this position Hilltop Residential will invest in your professional development by covering the cost for you to obtain the required certification.
Applicants are evaluated on the basis of job qualificationsnot race color religion creed sex sexual orientation gender identity national origin age disability veteran marital or domestic partner status citizenship or any other status or characteristic covered by federal state or local law.
Required Experience:
Manager
Employment Type
Full-Time
