Business Analytics Lead Analyst - eviCore - Hybrid
Business Analytics Lead Analyst - eviCore - Hybrid
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Salary Not Disclosed
1 Vacancy
Job Description
Ready to take the next step in your career journey EviCore is hiring a Business Analytics Lead Analyst for the Quality Admin team. As a Business Analytics Lead Analyst you will be responsible for leading the new launch of the Verint Desktop Process Analytics application as well as the analytic needs of the Quality Admin organization. Youll Lead and assist with the daily use and maintenance of the Verint DPA system to build automation efforts and analyze employee desktop processes with the intent of recovering lost time and creating efficiencies in workflows. Youll master internal Quality Admin tools to create data driven insights to questions posed by posed by the business from clients of EviCore invested stakeholders and/or from your own analysis. Additionally you will assist the existing Automated Quality Management (AQM) efforts of the team to improve and refine our AQM evaluation processes.
Please be aware that HYBRID work may apply and position is not guaranteed to be fully remote.
What youll do:
Youll be the project leader and collaborate with the Contact Center Platform Engineering to buildout launch maintain and fully leverage the Verint Desktop Process Analytics (DPA) application
Implement project requests from the business and lead projects via Agile methodology while communicating sprints deadlines and deliverables to developers and stakeholders
Assist in the transition from legacy project management tools into Jira
Liaise with Senior Leadership business partners stakeholders etc. to determine project needs related to DPA
Act as the Subject Matter expert supporting peers and leading business relationships on strategic and DPA development to enable more efficient service
Analyze diverse data domains to develop insights shape strategy quantify value and visually represent findings through comprehensive tables charts and graphs
Identify Opportunities to optimize existing or develop new analytical processes by examining caller and employeebased results and behaviors to evaluate productivity quality and efficiency
Operate in an Agile environment and lead the DPA scrum team
Requirements:
High school diploma or GED required bachelors degree or equivalent certifications preferred
3 years healthcare business or government experience in an analytic or consulting capacity highly preferred
Experience with Verint Desktop Process Analytics and related Verint products highly preferred
Project management and team leadership skills highly preferred
Expert in advanced Excel Macros Access and other MS Office suites required
Experience in SQL IIS with a demonstrated ability to write high quality queries to retrieve and analyze data from databases (SQL Azure Databricks etc.) required
Understanding of software design and programming principles designing and building applications and macros highly preferred
Familiarity with at least one programming language such as .NET VB Python Angular R etc. highly preferred
Familiarity with PowerShell and its use and application preferred
Ability to effectively evaluate and troubleshoot software applications and conduct testing highly preferred
If you will be working at home occasionally or permanently the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.For this position we anticipate offering an annual salary ofUSD / yearly depending on relevant factors including experience and geographic location.
This role is also anticipated to be eligible to participate in an annual bonus plan.
We want you to be healthy balanced and feel secure. Thats why youll enjoy a comprehensive range of benefits with a focus on supporting your whole health. Starting on day one of your employment youll be offered several healthrelated benefits including medical vision dental and wellbeing and behavioral health programs. We also offer 401(k) with company match company paid life insurance tuition reimbursement a minimum of 18 days of paid time off per year and paid holidays. For more details on our employee benefits programs visit Life at Cigna Group.
About Evernorth Health Services
Evernorth Health Services a division of The Cigna Group creates pharmacy care and benefit solutions to improve health and increase vitality. We relentlessly innovate to make the prediction prevention and treatment of illness and disease more accessible to millions of people. Join us in driving growth and improving lives.Qualified applicants will be considered without regard to race color age disability sex childbirth (including pregnancy) or related medical conditions including but not limited to lactation sexual orientation gender identity or expression veteran or military status religion national origin ancestry marital or familial status genetic information status with regard to public assistance citizenship status or any other characteristic protected by applicable equal employment opportunity laws.
If you require reasonable accommodation in completing the online application process please email: for support. Do not email for an update on your application or to provide your resume as you will not receive a response.
The Cigna Group has a tobaccofree policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama Alaska Arizona Arkansas Delaware Florida Georgia Hawaii Idaho Iowa Kansas Maryland Massachusetts Michigan Nebraska Ohio Pennsylvania Texas Utah Vermont and Washington State.
Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal state and local ordinances.
Required Experience:
IC
Employment Type
Full-Time
