Senior Manager, Account Executives - Enterprise AI Business
Senior Manager, Account Executives - Enterprise AI Business
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1 Vacancy
Job Description
Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences.
Our AI agent Fin the most advanced customer service AI agent on the market lets businesses deliver alwayson impeccable customer service and ultimately transform their customer experiences for the better. Fin can also be combined with our Helpdesk to become a complete solution called the Intercom Customer Service Suite which provides AI enhanced support for the more complex or high touch queries that require a human agent.
Founded in 2011 and trusted by nearly 30000 global businesses Intercom is setting the new standard for customer service. Driven by our core values we push boundaries build with speed and intensity and consistently deliver incredible value to our customers.
Whats the opportunity
Intercom is leading the way in revolutionizing the AI Agent market for customer service and we are seeking a dynamic leader to spearhead the team responsible for driving new business for Fin Intercoms cuttingedge AI Agent.
The role will lead a team of Account Executives primarily responsible for new Fin logos in the North America Region. This person will be responsible for segment strategy and planning building and running a high performing team. Goals are focused on accelerating logo and revenue growth.
We are looking for a highly effective leader who excels at attracting and developing talent inspiring others and working crossfunctionally to build efficient and customercentric sales processes. This leader will also play a critical role in developing and executing our valueled sales strategy.
For this big challenge we are looking for an innovative agile and resilient Sales Leader to help us write the next chapter in the customer support space.
What will I be doing
- Sales Strategy Execution
- Collaborate with senior leadership to define and implement effective sales strategies for Fin across select Enterprise targets with a focus on customers using Zendesk or Salesforce Service Cloud.
- Oversee the development of actionable sales plans that align with Intercoms growth goals emphasizing Fin / Fin for Platforms use cases.
- Monitor pipeline opportunities globally to ensure timely followup deal progression and sustained revenue growth.
- Performance Management
- Set clear performance expectations and KPIs for the global Account Executive team.
- Track individual and team performance using CRM tools and reporting dashboards ensuring a datadriven approach to decisionmaking.
- Analyze sales metrics spot trends and proactively adjust strategies to drive optimized results and meet or exceed revenue targets.
- CrossFunctional Collaboration
- Partner with Marketing Product and Customer Success to develop tailored gotomarket strategies that highlight Fins AI capabilities for external support platforms.
- Collaborate with senior leadership to ensure alignment on revenue goals budgeting and resource allocation for a highperforming global sales team.
- Customer Focus
- Maintain a deep understanding of customer needs market trends and AIdriven support solutions enabling the team to effectively position Fins ROI and value proposition.
- Ensure new customers are seamlessly handed off to the Relationship Management and Implementation teams prioritizing a positive and efficient customer experience.
- Reporting & Analytics
- Provide regular updates on team performance sales pipeline health and market intelligence to senior management.
- Use datadriven insights to recommend and implement strategies that accelerate growth expand market share and scale Fins presence among Zendesk and Salesforce Service Cloud users.
What skills do I need
- 5 years in a quotacarrying new business individual contributor role with a proven track record of success.
- Experience in complex strategic enterprise deals (e.g. involving procurement legal security and AI boards).
- 5 years of people management experience with a history of building and mentoring highperforming sales teams.
- Demonstrated success in outbound sales motions; experience with Command of the Message and MEDDPICC is a plus.
- Strong forecasting skills with the ability to accurately predict revenue trends and refine processes accordingly.
- Strong crossfunctional collaboration skills and the ability to navigate internally.
- Excellent problem solving abilities & capable of shaping processes in a rapidly changing environment
- Proven passion for teaching and developing top talent; a builder of businesses who can attract the best in the industry.
- Experience devising GTM strategies and executing operational plansparticularly for AI SaaS or enterprise software.
- Excellent communication skills across written verbal presentation and interpersonal channels.
- Adaptive with the ability to balance nearterm execution with longterm strategic thinking.
Comfortable working with a global team and global team leadership
Benefits
We are a welltreated bunch with awesome benefits! If theres something important to you thats not on this list talk to us!
- Competitive salary and meaningful equity
- Comprehensive medical dental and vision coverage
- Regular compensation reviews great work is rewarded!
- Flexible paid time off policy
- Paid Parental Leave Program
- 401k plan & match
- Inoffice bicycle storage
- Fun events for Intercomrades friends and family!
*Proof of eligibility to work in the United States is required.
The OTE salary range for candidates within the San Francisco Bay Area is 331000 423000. Actual OTE pay will depend on a variety of factors such as education skills experience location etc. The base pay range is subject to change and may be modified in the future. All regular employees may also be eligible for the corporate bonus program or a sales incentive (target included in OTE) as well as stock in the form of Restricted Stock Units (RSUs).
Policies
Intercom has a hybrid working policy. We believe that working in person helps us stay connected collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least two days per week.
We have a radically open and accepting culture at Intercom. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time and do not challenge or confront anyone for their views on nonwork related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our core values.
Intercom values diversity and is committed to a policy of Equal Employment Opportunity. Intercom will not discriminate against an applicant or employee on the basis of race color religion creed national origin ancestry sex gender age physical or mental disability veteran or military status genetic information sexual orientation gender identity gender expression marital status or any other legally recognized protected basis under federal state or local law.
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Required Experience:
Senior Manager
Employment Type
Full Time
