Front Desk Supervisor

Hotel:

Atrium SPIRIT where teamwork passion and appreciation ignite service excellence

Whats in it for you

The Atrium SPIRIT is a belief in the power of Service Perseverance Inclusion Respect Innovation and Teamwork to create an environment where everyone thrives. We go above and beyond to deliver exceptional guest experiences work together to overcome challenges and are passionate about positively impacting those around us.

• Career Growth & Learning 40% of our management hires are internal promotions!
• Invest in Your Future 401(k) plan with company match.
• Comprehensive Health Coverage Medical dental and vision insurance options.
• Paid Time Off & Vacation Enjoy exclusive Atrium Traveler and brand discount programs to explore new destinations
• Perks That Fit Your Life Enjoy DailyPay wellness programs tuition reimbursement and exclusive discounts on your favorite brands and services.
• Purpose & Impact Make a difference through Atriums community service and volunteer programs.

Pay Rate: $17.00 $19.00 (Based on Experience)

Join a team of Embassy Suites Leaders who are passionate about servicing guests one another all while taking care of the people who make it happen our associates.

We provide full Health Insurance options including short term and Long term disability. Vacation Plans include holidays sick time and vacation time off. 401k plan with a company match and most importantly a career with real emphasis on promoting our hard working talent from within.

Hotel is conveniently located in the suburbs of Nashville with less than 30minute commute to and from the center of Downtown Nashville.

This is a great opportunity to grow in the hospitality industry with leadership teams that will invest back into talent who are looking to make an impact in their careers.

At Atrium Hospitality we want our associates to have positive experiences; and we strive to bring to life a culture that promotes six simple values that drive us to be better for our associates and our guests.

We are looking for a highly motivated individuals to join our Front Desk team as the Front Desk Supervisor. The ideal candidate uses their engaging personality to create a memorable first impression for our guests. While helping to lead out front desk team with checking in registering guests.

This role plays an important part in our culture:

Service:

• Provide exceptional customer service by being engaging and taking sincere interest
• Check guests in ensuring proper credit is received special requests are noted and fulfilled and accurate information is established
• Conduct preassignment of hotel rooms which includes VIPS repeat guests all packages and any special requests

Perseverance:

• Help to resolve problems through recovery when things arent quite right

Inclusion:

• You will be committed to the equitable treatment of all associates and guests as well as equal access to opportunities and resources for all at every level of the organization
• Training all new Front Desk Agents to provide exceptional customer service

Respect:

• You will value everyones contribution to the team and we will value your contribution as a key part of our success
• Train direct the work of resolve issues/problems and coach and counsel the front desk team members to ensure a quality operation

Innovation:

• You will look for ways to become an expert on the local area being able to answer inquires pertaining to hotel services registration shopping dining and traveldirections
• You will look for new ways to enhance the guest experience

Teamwork:

• Supervise daily shift process ensuring all team members adhere to standard operating procedures
• Works closely with the Maintenance and Housekeeping teams to communicate and coordinate the day

What do we need from you to be successful in this role

• As this role will be supervising other front desk agents previous hotel front desk experience is a must supervisory skills training or experience is preferred.
• Customer service is our top priority consistently being awarded JD Powers Customer service awards. Being on our team means you have a strong desire to make an impact on other people
• This role interacts with guests and team members all day they must have excellent verbal and written communication skills and be able to communicate with an outgoing and engaging personality.
• The hotel operates off a Property Management System and the front desk agents work in that system all day long someone with the ability to pick up computer skills easily is necessary
• The front desk role is at the center of attention to all hotel guests and requires someone to be able to stand for the duration of the shift
• Hotels operate 24 hours a day 7 days a week. Our teams must be flexible with respect to working days early mornings evenings weekends and holidays.

Actual compensation packages are based on a wide array of factors unique to each candidate including but not limited to skill set years & depth of experience certifications and specific office location. This may differ in other locations due to cost of labor considerations.

Atrium is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion sex national origin disability or protected Veteran status.

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