Description| ESSENTIAL FUNCTIONS: | |
| Consistently demonstrates superior customer service skills by displaying outlined service behaviors. Maintains an upbeat and positive attitude creates positive energy with gestures and sustains enthusiasm from one interaction to the next. Creates an atmosphere of luck and celebrates guests wins. Is ready to serve and is informed of daily information; builds relationships by greeting guests with a warm friendly verbal greeting. Anticipates needs and provides fast flawless service. Checks for satisfaction and effectively resolves service breakdowns when they exist. Promotes Total Rewards programs and card membership. Provides a warm farewell and thanks guests for visiting. |
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| Immediately greets and seats guests with a smile and initiates the execution of the great service experience. Responsible for seating and rotating lines while recognizing and developing rapport with VIPs. Responsible for the accuracy of forecasted waiting times. Performs satisfaction checks when not seating guests. Oversees duties performed by the Buffet Beverage Server/Beverage Server to serve fast and efficient turnaround of tables. Demonstrates excellent customer service skills and ability to market the outlet. Entertains guests and creates a funfilled environment by circulating throughout public areas of the facility as assigned. Maintains knowledge of all menu items and other pertinent information regarding the Seven Stars Lounge and Laurel Lounge. Will be responsible to approve or deny admittance to the Seven Stars and Laurel Lounge for additional guests of Club members through comp issuance. Promotes Caesars and acts in a professional and courteous manner. Exhibits a positive outgoing personality. Performs station and side work checks. On occasion may perform nonunion restaurant duties assigned. |
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| EDUCATION/SKILLS/EXPERIENCE: |
| High school diploma or equivalent. Entertainment background or restaurant experience a plus. Outstanding public relations skills and outgoing personality. Knowledge of MICROS system preferred. Appropriate training on CMS system. |
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| DISCLAIMER: |
| This is not necessarily an exhaustive list of all responsibilities skills duties requirements effort or working conditions associated with the job. While this is intended to be an accurate reflection of the current job management reserves the right to revise the job or to require that other or different tasks be performed when circumstances change (e.g. emergencies changes in personnel workload rush jobs or technical developments). |
Required Experience:
Unclear Seniority
Specialist Player Lounge - Full Time (Tropicana Atlantic City)
