Sales Manager - Inside Customer Success (3838)
Sales Manager - Inside Customer Success (3838)
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Job Description
About GBG
Enabling safe and rewarding digital lives for genuine people everywhere
We make it our mission to ensure more genuine people have digital access to opportunities and businesses have access to more genuine people. Our technology draws on diverse and reliable data to create a single point of truth for identity and address verification.
With over 30 years of experience behind us our team and technology are focused on enabling safe and rewarding digital lives for everyone. Regardless of age location or background genuine people everywhere should be able to digitally prove who they are and where they live.
About the team
Loqate EMEA
The team and business unit work with a mixture of sectors from Retail finance insurance all the way through to Charity and Public Sector. This vibrant team work closely together in building and maintaining a strong ethos of personal development to succeed.
This specific Customer Success team will work within our Chester head office. The team is made up of around 5 CSMs. This team will work along side our License pricing and compliance specialists. In addition to product SMEs.
The role
As Sales Manager you will be expected to create and maintain a highly engaged internal sales function.
Leading an officebased team whos focus is on high customer engagement the teams day to day role is to provide front line support and sales activity to a specified book of accounts. Promoting new Loqate products and services. The team also respond and qualify incoming leads form our existing customer base of over 12000. Once qualified the team support in handing the lead over to the appropriate account management team. Other functions of the team include regular outreach campaigns and initiatives.
What you will do
- Review reset and restart daily team activities and expectations
- Support and maintain the values of the Loqate Customer Success Program
- Provide desk side coaching and training
- Help coordinate and deliver tactical campaigns on behalf of functional owners. Examples Promote and secure the retrieval of Voice of the customer surveys User declaration forms. Health check forms and other business focused requirements
- Work with marketing on delivering and improving nurture campaigns
- Maintain records using the company CRM system
- Provide financial forecasts to line management
What are we looking for
- Inside customer sales management experience
- Experience of using CRM/Salesforce BI tools
- Engaging personality who genially likes helping customers
- An appetite to learn and build knowledge
- A desire to build a career in SaaS sales
- An ability to work within a team but also able to maintain drive when working on their own
To find out more
As an equal opportunity employer we are dedicated to creating a diverse and inclusive workplace where everyone feels valued and empowered. Please inform your GBG Talent Attraction Partner if you require any reasonable adjustments to the interview process.
To chat to the Talent Attraction team and find out more about our benefits and why were a great place to work drop an email toand well be in touch. You can also find out more about careers at GBG and check out our current opportunities at your potential and be part of our mission to power safe and rewarding digital lives.
Required Experience:
Manager
Employment Type
Full-Time
