Residential Manager

ABOUT VISTA CARE

Vista Care is a leading service and support organization that is proud to provide specialized supportive services to a diverse population throughout Wisconsin Illinois Colorado South Dakota and Nevada. We specialize in offering comprehensive care and support services for individuals with disabilities empowering them to lead fulfilling and independent lives.

JOB TYPE: Full Time Salary

BENEFITS: Health dental & vision insurance 401K PTO and other company perks.

LOCATION: Belleville IL Onsite

ABOUT THE JOB:

The Residential Manager in the state of Illinois oversees and is accountable for the overall operations overall health and performance of their assigned residential locations in partnership and under the direction of the IL Executive Director. Through their leadership the Residential Manager ensures the delivery of the highest level of quality care service and support keeping our individuals supported in their hearts and actions always. They provide leadership mentorship and support to the Residential Supervisors and staff in their assigned locations ensuring staff adhere to workplace protocols and procedures. The Residential Manager role in Illinois is required to complete Qualified Intellectual Disabilities Professional (QIDP) training and maintain appropriate certification throughout their tenure.

RESPONSIBLE TO:

The Residential Manager reports to the Executive Director

POSITION RESPONSIBILITIES:

Provides supervision and management for Residential Supervisors in their assigned residences ensuring the highest levels of quality care and support are provided in alignment with Vista Care Values.

Provides oversight orientation for new hires and ongoing training performance management and reviews holding team members accountable to policies procedures and regulatory expectations in their assigned locations.

Assures the physical environment of the residences is clean safe and maintained including the furnishings and equipment overall housekeeping and the building grounds in partnership with the Vista Care Maintenance team and other operational leaders.

Provides and oversees complete and accurate documentation per protocols to meet local state and company requirements. Actively participates in activities regarding quality and performance improvement in partnership with quality and operational leaders.

Provides recommendations to leadership for operational improvements actively problem solves makes decisions and recommendations for resolution based on Vista Care Mission Vision and Values and all licensing agreements.

Actively participates and leads employee engagement and retention activities and monitors associated performance metrics. Leads and develops all direct reports as well as participating in the development of direct care staff including the completion of annual performance reviews provides regular routine coaching evaluations mentoring corrective action approval of time etc.

Ensures all staff act in accordance with Vista Care Values

Supports an environment of inclusiveness including promoting a positive and welcoming environment for all individuals supported staff and guardians throughout the organization.

Provides oversight to Interdisciplinary Service Plans (ISPs) for individuals including development implementation and ongoing monitoring.

Participants in the assessment and transition of referrals to residential programming

Ensures proper oversight and budgeting of all program funds including the preparation and maintenance of balance sheets oversight of grocery receipts and expense reporting and the management of funds for individuals supported in compliance with Vista Care policies and procedures.

Develops and maintains an effective communication relationship with Residential Supervisors Direct Support Professionals and Individuals including interdisciplinary care teams providers and family members.

Responsible for guiding and supporting staff addressing questions and implementing and/or overseeing new company policies and procedures in their area of responsibility.

Initiates and maintains professional and timely communications with individuals supported family support members and guardians as required.

Responds to any emergency in a timely manner providing guidance assistance and support. Reports all emergencies and other matters of significance to the appropriate members of leadership including but not limited to their Area Residential Director.

Participates in surveys by authorized government agencies and internal teams and where required participates in the development and implementation of corrective action plans which may include but are not limited to BALC BQM HBS review Ligas review OIG and ISSA visits etc.

Provides QIDP leadership and support to assigned areas

Ensures employee and individual rights are adhered to including the right to complain without fear of retribution.

Performs other duties as assigned by Vista Care leadership.

Qualifications and Experience:

Must be at least 18 years of age.

Previous experience in residential services customer service or other human services fields preferred.

1 years of experience in supporting individuals with disabilities required

2 years experience as a DSP preferred.

3 years experience as a direct supervisor or manager of others preferred.

Critical thinking and the ability to make effective decisions that align with Vista Care Mission Vision and Values.

Ability to work independently.

Ability to prioritize tasks.

Attention to detail and exceptional organizational skills.

Excellent interpersonal skills

Ability to supervise and manage others while ensuring the best possible care and support is provided to individuals.

Maintains a high degree of professionalism including maintaining professional boundaries and adherence to confidentiality. Ability to function well in a highpaced stressful environment.

Ability to communicate professionally across all departments.

Adaptability to organizational changes and the willingness to be a change agent.

Must have a valid drivers license.

Successful completion of a caregiver background check required.

Proficiency with computer technology

Education:

High School Diploma or GED required

College or university degree or the equivalent is required in the human services field

CPR certification preferred.

Completion of NADSP Frontline Supervisor Training or equivalent leadership training within 6 months of hire

Completion of CPI training preferred or within 60 days of hire

Completion of Medication Administration training preferred or within 60 days of hire

Completion of QIDP certification/training required or the ability to obtain

Must be knowledgeable regarding CILA Rule 115 CMS HCB Waiver Medication Administration Rule 116 Illinois Waiver Rule 120 Illinois HBS review Ligas Review Developmental Training Rule 119. OIG Rule 50 Individual Service and Support Advocacy Ability to successfully complete all federal state and local requirements

Working Conditions/Physical Requirements:

Ability to lift at least fifty (50) pounds on a routine basis to assist with individuals supported.

Ability to bend twist lift reach and assist individuals supported with their movements including their ability to stand up.

Variable weekly hours to support operational needs including evenings nights weekends and holidays including possible oncall support.

Required to work in residential settings.

Successful applicant(s) will travel to the various programs as assigned under the direction of Vista Care leadership which may include across various states

• Health Dental & Vision Insurance
• Generous PTO Policy
• 401k Plan
• Weekly Pay
• Growthminded company with opportunity for career development & advancement
• Leadership team that is dedicated to our company value of Balance which includes work/life balance
• Mission and values driven company culture

Pay:

$64000$66000 Depending on experience

If you are interested in this position please apply today! If you have any questions about Vista Care or this Residential Manager position please reach out at the email below.

Allie Mott

Talent Acquisition Specialist

Vista Careis an equal opportunity employer. We encourage candidates from all backgrounds to apply!