Clinical Liason, Full Time- Dallas, TX
Clinical Liason, Full Time- Dallas, TX
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Job Description
VIVO Infusion LLC
Clinical Liason
Dallas TX
Willing to Travel to clinics around the Dallas Fort Worth Region as needed
Vivo Clinical Liason:
At Vivo Infusion The Clinical Liaison (CL) provides a comprehensive proactive and Patients First experience for our patients. The CL ensures that all clinical reviews are completed for new referrals to ensure the timely scheduling of treatments to ensure the continuity of care and that there is no disruption to the plan of care. An effective CL possesses excellent written and oral communication skills and the ability to work equally well with patients physicians corporate support staff and other healthcare providers involved in the patients care.
This position requires the ability to build strong working relationships solve problems and document interactions appropriately. The CL ensures all parties involved receive accurate/timely responses to questions/concerns. The CL ensures a positive and efficient patient experience while reducing financial loss and ensuring compliance
Compensation:
$24.00 $27.00/hour
5% Annual Bonus Potential Paid Quarterly
Private Equity for the Greater Good Companywide Employee Ownership Program
Benefits Offered:
Medical Dental Life Vision
Option for HSA w/ Employer Contribution
401K with Match up to 4%
PTO: Accrual 4 weeks/YR buyback program (get paid for unused PTO) and PTO donation program to allow Vivo team members to donate to others in need
Wellness Reimbursement Program $360 Annually
Employee Referral Bonus Uncapped bonus potential
Tuition Assistance Program
Employee Assistance Program (Employerprovided)
Short & longterm disability (Employerprovided)
Life Insurance (Employerprovided)
Employment Type & Schedule FLSA Status:
FullTime
Monday Friday 8:00 am 5:00 pm
Willing to Travel to clinics around the Dallas Fort Worth Region as needed
NonExempt
Reports to: Clinical Operations Manager
Location: 8144 Walnut Hill LN STE 1350 Dallas TX 75231
PRIMARY DUTIES AND RESPONSIBILITIES:
Structure/Systems/Programs:
- Follow established Payor Policy Criteria sheets for all new and existing medications.
- Support and participate in process improvement efforts.
- Follow standards and guidelines for telephone etiquette and customer service when interacting with patients over the phone.
- Support and adhere to Vivo policies and procedures.
Hiring and Staffing:
- Established strong working relationships with assigned physician offices personnel Vivo Infusion Specialists and other Vivo Infusion support teams.
Coaching and Supervising:
- Act as liaison with Clinical Operations Revenue Operations Intake and Patient Care Navigators to resolve complex medical policy needs and prioritize the timely care and treatment of the patient. This may include working with external providers and stakeholders in addition to managing internal stakeholder relationships.
- Evaluates needs and coordinates with education department to create content/expertise for Inservices to enhance team knowledge and performance.
- Other duties as assigned.
SECONDARY DUTIES AND RESPONSIBILITIES:
- Coordinate special projects at CL Managers and Directors request
- Develop an effective communication mechanism for the Home Office to promote a positive image with clinics patients visitors coworkers physician and office personnel and external agencies.
- Encourage team building with staff.
- Consistently demonstrate the Vivo Infusion Mission Vision and Culture.
- Perform other duties as assigned.
Qualifications:
- Licensed Practical Nurse with IV Certification and/or Registered Nurse.
- Minimal travel for transition and education purposes required.
- Advanced knowledge of infusion procedures and medical terminology.
- Proficient (intermediate level of application) with all Microsoft Office Products programs.
- Must possess outstanding communication and interpersonal skills be able to communicate professionally and effectively with other employees patients vendors and physicians and office personnel and is fluent in written and spoken English.
- Prior experience working with sensitive information and maintaining confidentiality.
To perform this job successfully an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Who We Are:
The Vivo Infusion team is focused on providing patients with the highest quality of care in a comfortable safe and convenient setting! Vivo is a national company with locations in 15 states providing opportunities for growth and advancement as well as competitive benefits that support what matters most to you.
Our highly trained medical professionals are dedicated to delivering a safe comfortable and affordable solution for our patients. We offer an array of advanced therapeutics and provide personalized care for every patient. These treatments are delivered by a highlyskilled clinical nursing staff and monitored by boardcertified advanced practitioners.
Vivo Infusion has received The Gold Seal of Approval from The Joint Commission.
The Joint Commission Gold Seal of Approval is a nationally recognized distinction voluntarily earned by a select set of healthcare providers.
An organization that achieves The Gold Seal of Approval shows its commitment to holding itself accountable to a high bar for quality and safety for those they serve.
Learn more about Vivo by visiting our website:
WORK ENVIRONMENT & PHYSICAL DEMANDS:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The physical demands described below are representative of those that must be met by an employee to successfully perform the essential functions of this job. National and local travel up to 20% of the time.
The noise level in the work environment is usually low to moderate.
The employee is frequently required to sit and infrequently required to stand lift and/or move up to 50 pounds. While performing the duties of this job the employee is required to sit stand walk and talk climb stairs and hear. Requires excellent visual dexterity and manual dexterity.
Vivo Infusion is an Equal Opportunity Employer.
RECRUITMENT PRIVACY STATEMENT Notice to All Applicants:
Vivo Infusion posts all open positions on the Careers page of the company website: will never be asked to provide personal identification information (e.g. SSN Drivers License Passport) or financial information (e.g. Banking Information) during the application and Interviewing process.
We may request:
- Contact details such as name address email address and phone number.
- Employment history including previous employers and job titles/positions.
- Background information including academic/professional qualifications job qualifications education certifications or licenses details included in your CV/resume transcripts and employment references.
- Nominated references including their name contact details employer and job role.
- Proof of your eligibility to work in the US.
- Desired salary.
If you have any questions or concerns about this Recruitment Privacy Statement or how we handle your personal data please contact us at 855.478.1528 or emailing .
Employment Type
Full-Time
