Client Care Coordinator
Client Care Coordinator
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Job Description
Come join the team at NortheastArcClinical Services!
NortheastArcClinical Services provides a full range of home health care services specifically specializing in the provision of Continuous Care Nursing Services to medically complex and fragile children and adults. Our services are delivered with care and compassion are always patient/familycentered and are coordinated with other health care providers as needed.
Job Summary: Under the supervision of the Clinical Manager and in accordance with established policies and procedures the Scheduling Coordinator provides clerical and scheduling support to the Clinical Manager.
Major Responsibilities:
- Communicates and builds collegial relationships with clinical staff multidisciplinary colleagues patients clients and caregivers.
- Creates and maintains schedules and communicates changes with family nurses and managers.
- Provides staffing for sick leave vacation long term leave.
- Manages complex and multidisciplinary realtime scheduling needs of a diverse patient population.
- Demonstrates respect and professionalism for patients rights and individual needs including preservation of confidentiality.
- Follows up on administrative tasks and communicates updates to the team in an efficient and reliable manner.
- Collaborates with leadership to develop and implement new processes and systems.
- Communicates with Human Resources for recruitment needs and participates in the hiring of staff.
- Provides excellent customer services skills including the ability to proficiently manage and triage telephone calls texts and emails.
- Other duties and special projects as required.
Education and Experience: Associates Degree or 23 years of equivalent experience. One to two years scheduling experience preferred. Prior home health care experience is a plus.
Skills Knowledge and Abilities: Excellent verbal written and interpersonal communication skills. Ability to handle/safeguard sensitive and confidential information. Positive attitude and team player. Proactive and independent with ability to take initiative. Excellent time management skills with proven ability to meet deadlines. Outstanding computer skills including experience with MS Office suite Content Management Systems. Ability to learn new computer systems. Exceptional customer service skills.
Work Remotely:
- No
Job Type: Fulltime.
Pay Range:
$22$25 per hour.
Benefits:
We offer a comprehensive benefits package including: Paid Sick/Earned Time Medical Dental Vision 403(b) Retirement Savings Plan Life Insurance ShortTerm Disability Flexible Spending Account Pet Insurance Legal & Identity Theft Protection & Tuition Reimbursement.
Schedule:
- 8 hour shift.
- Day shift.
- Monday to Friday.
For more information please reach out to our Recruitment and Onboarding SpecialistCourtney Larocque: Tel: (978) #INDSP
Required Experience:
IC
Employment Type
Hourly
