Quality Data Analyst
Quality Data Analyst
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Job Description
Why PlayStation
PlayStation isnt just the Best Place to Play its also the Best Place to Work. Today were recognized as a global leader in entertainment producing The PlayStation family of products and services including PlayStation5 PlayStation4 PlayStationVR PlayStationPlus acclaimed PlayStation software titles from PlayStation Studios and more.
PlayStation also strives to create an inclusive environment that empowers employees and embraces diversity. We welcome and encourage everyone who has a passion and curiosity for innovation technology and play to explore our open positions and join our growing global team.
The PlayStation brand falls under Sony Interactive Entertainment a whollyowned subsidiary of Sony Group Corporation.
Role Overview:
Join the worldclass team at PlayStation as a Data Quality Analyst in our Consumer Experience (CX) division. This role is uniquely positioned to support and lead global critical metrics ensuring PlayStations dedication to outstanding postpurchase customer care hardware technical services and platform support.
What youll be doing:
As a Data Quality Analyst you will:
- Support with the management of CX Quality Management System reporting on important metrics worldwide.
- Coordinate and lead the CX critical metric data governance meetings.
- Ensure compliance with our organizational performance policies in all thirdparty contracts.
- Collaborate with various partners to ensure performance is met and improve operations to meet contractual obligations and organizational goals.
- Monitor performance of critical metrics and discuss with individuals their performance responsibilities.
- Maintain accurate and reliable data assets.
- Support product market issues and root cause analysis.
- Establish standards/metrics and monitor quality metrics.
- Assist the lead with data analysis reporting and data visualization.
- Prepare accurate and timely reports for executive presentations.
- Conduct data analysis to identify trends and opportunities for cost savings and efficiency gains.
- Provide insights to support improvements in CX operations and central initiatives.
- Maintain positive relationships with key partners within Consumer Experience and other internal teams and external third parties.
What were looking for:
- 3 years proven track record as an analyst presenting data.
- Bachelors or associate degree in statistics information systems or a related field with experience.
- Strong understanding of data governance to assist in enforcing data quality standards.
- Excellent analytical and problemsolving skills.
- Ability to identify trends and assist in implementing improvement strategies.
- Experience crafting critical metric dashboards and data reporting.
- Proficiency in analytic tools and systems.
- Proficiency in data management including data assessment validation transformation and integration.
- Outstanding attention to detail and organizational skills.
- Strong communication and interpersonal skills.
- Ability to collaborate effectively with multifunctional teams worldwide to resolve issues.
- Capability to work effectively and professionally with senior partners.
- Ability to prioritise effectively and meet tight deadlines.
- Selfmotivated and highly organised.
Benefits:
- Discretionary bonus opportunity
- Hybrid Working (FlexModes)
- Private Medical Insurance
- Dental Scheme
- 25 days holiday per year
- On Site Gym
- Subsidised Caf
- Free soft drinks
- On site bar
- Access to cycle garage and showers
Please refer to ourCandidate Privacy Notice for more information about how we process your personal information and your data protection rights.
Equal Opportunity Statement:
Sony is an Equal Opportunity Employer. All persons will receive consideration for employment without regard to gender (including gender identity gender expression and gender reassignment) race (including colour nationality ethnic or national origin) religion or belief marital or civil partnership status disability age sexual orientation pregnancy maternity or parental status trade union membership or membership in any other legally protected category.
We strive to create an inclusive environment empower employees and embrace diversity. We encourage everyone to respond.
PlayStation is a Fair Chance employer and qualified applicants with arrest and conviction records will be considered for employment.
Required Experience:
IC
Employment Type
Full Time
