Guest Services Team Leader
Guest Services Team Leader
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Job Description
About National Trust Queensland & the Currumbin Wildlife Sanctuary
Voted one of the Gold Coasts most popular tourist destinations Currumbin Wildlife Sanctuary (CWS) is the crown jewel of the National Trust of Australia (Queensland) NTAQ properties. As one of Queenslands earliest naturebased tourist destinations the Sanctuary is a physical embodiment of everything the NTAQ represents:to conserve and advance our natural and cultural heritage for future generations.
As we continue to welcome visitors to the Currumbin Wildlife Sanctuary we have an opportunity for a driven and passionate Casual Guest Services Team Leader to join the team and deliver standout leadership skills and exceptional service to our guests.
About the Role
As our Guest Services Team Leader youll play a key role in making group visits run smoothly and keeping the park experience topnotch! Reporting to the Guest Services Manager youll help coordinate the daily flow of inbound and other group bookingsand support general park operations when needed.
Youll be the goto for all things grouprelated including:
Managing bookings for inbound and group tours (koala photos encounters meals & more)
Assisting with the smooth coordination of groups onsite
Handling phone and email enquiries plus any agent or guide complaints
Communicating clearly with both internal teams and external partners
About You
Were looking for someone whos worked in a similar role thrives in a team and can take the lead when neededbut also knows when to follow direction. Youll bring plenty of energy and enthusiasm along with a good understanding of key inbound marketsespecially Southeast Asian including Chinese Japanese Korean and Indian visitors.
Other key skills and attributes we are looking for include:
- You will have at least 2 years experience working in a guest services role (within a similar field or industry preferred but not essential)
- Another language (Mandarin preferred but not essential)
- Strong level of organisational and time management skills essential
- Effective verbal and electronic communication skills are essential as well as the confidence and ability to deliver the best outcomes
- A professional standard of personal presentation is essential
- High level computer ability with Microsoft Office suite and POS/Reservations systems
- Must be comfortable working in an environment that includes mammals birds and reptiles & be willing to work outdoors in all weather conditions
What we can offer
Just as our charter is to protect conserve and celebrate the Environmental Built and Cultural heritage of our State we also are committed to ensuring our Team Members are protected taken care of and of course celebrated! We offer current and future team members:
- Benchmarked Salary
- Free OnSite Parking
- Tertiary Education Partners for access to recognised Qualifications
- Flexible Working Arrangements and Study Leave
- NTAQ Team Member Card offering unlimited entry to Currumbin Wildlife Sanctuary and other SEQ sites and generous retail & food & beverage discounts.
- Currumbin Wildlife Sanctuary Family & Friends Passes
- Access to 470 fitness facilities through Fitness Passport for you and your family
Employment Type
Gig
