Supervisor, Patient Access Center
Supervisor, Patient Access Center
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Are you an internal caregiver student or contingent worker/agency worker at UMass Memorial Health CLICK HERE to apply through your Workday account.
Exemption Status:
ExemptSchedule Details:
Monday through FridayScheduled Hours:
8:004:30Shift:
1 Day Shift 8 Hours (United States of America)Hours:
40Cost Center:
Patient Access CenterThis position may have a signing bonus available a member of the Recruitment Team will confirm eligibility during the interview process.
Everyone Is a Caregiver
At UMass Memorial Health everyone is a caregiver regardless of their title or responsibilities. Exceptional patient care academic excellence and leadingedge research make UMass Memorial the premier health system of Central Massachusetts and a place where we can help you build the career you deserve. We are more than 20000 employees working together as one health system in a relentless pursuit of healing for our patients community and each other. And everyone in their own unique way plays an important part every day.
Supervises daily operation of assigned areas within the Patient Access Center (PAC). The PAC is designed to be a premier health contact center that provides patients families and referring providers multiple pathways to connect to UMass Memorial Health (UMMH). The Supervisor provides operational oversight of the PAC which includes implementing the PACs strategic direction supporting short and longterm goals staff oversight and accountability and acting as liaison with patients referring providers UMMH providers hospitals and senior leadership.I. Major Responsibilities:
1. Coordinates daily activities for the Patient Access Center including but not limited to scheduling staff maintaining work queues and performing statistical reporting.
a) Evaluates workload across priorities and distribute and monitor the flow of work for an assigned group of employees.
b) Ensures staff coverage and schedule.
c) Serves as the point of contact for escalated phone calls technical issues and workflow questions. Resolves or escalates issues where appropriate and provides customer service recovery when necessary.
d) Manages the operations of the PAC to ensure optimal performance patient and provider experience. Manages the performance of the schedulingbased team and/or general information functions at his/her assigned PAC location. Oversees and monitors work queues and reports for the Patient Access Center.
II. Position Qualifications:
Licensure/Certification/Education:
Required:
1. Associate degree in business healthcare or related field.
Preferred:
1. Bachelors degree.
Experience/Skills:
Required:
1. Minimum of 1 years of supervisory experience in a health care environment required; or 2 years of experience in scheduling services.
2. 13 years of progressive management experience or demonstrated skills to succeed in office management.
3. Performs holiday and/or weekend shift work as well as afterhours coverage as required.
4. Strong organization skills.
5. Excellent interpersonal skills.
Unless certification is required an equivalent combination of education and experience which provides proficiency in the areas of responsibility listed above may be substituted for the above education and experience requirements.
All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin disability or protected veteran status.
Were striving to make respect a part of everything we do at UMass Memorial Health for our patients our community and each other. Our six Standards of Respect are: Acknowledge Listen Communicate Be Responsive Be a Team Player and Be Kind. If you share these Standards of Respect we hope you will join our team and help us make respect our standard for everyone every day.
As an equal opportunity and affirmative action employer UMass Memorial Health recognizes the power of a diverse community and encourages applications from individuals with varied experiences perspectives and backgrounds. All qualified applicants will receive consideration for employment without regard to race color religion gender sexual orientation national origin age disability gender identity and expression protected veteran status or other status protected by law.
If you are unable to submit an application because of incompatible assistive technology or a disability please contact us at We will make every effort to respond to your request for disability assistance as soon as possible.
Required Experience:
Manager
Employment Type
Full-Time
