Call Center Operations Shift Supervisor - Full Time ( Tropicana Atlantic City )
Call Center Operations Shift Supervisor - Full Time ( Tropicana Atlantic City )
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Job Duties
- Responsible for supervising the daily operations of the call center department including hiring training counseling and scheduling staff.
- Assists with the issuance of comps to rated players.
- Assists with the coordination of receipts and cancellations of reservations.
- Responsible for the input of premium player comp requests and premium customer reservations.
- Coordinates and resolves customers inquires and complaints.
- Promotes outstanding customer service.
- Ensures staff provides Family Style Service at all times.
- May perform other duties as assigned.
Minimum Qualifications
- High school diploma required.
- Minimum three (3) years experience in call center environment.
- Must be skilled in both the CMS (casino) and LMS (hotel) computer systems.
- Knowledgeable of general information regarding Company facilities and amenities.
- Minimum one (1) year supervisory experience.
- Required to perform the customer service standards of the department.
- Knowledgeable of the Casino Control Act and Attendant Regulations as well as company internal controls policies and procedures.
Required Experience:
Manager
Employment Type
Full-Time
