Technology Engineer/ Administrator
Technology Engineer/ Administrator
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Job Description
Are you RichmondR.E.A.D.YRespect.Equity.Accountability.DiversityYOU!!!
This is an EXCITING time to Join the City of Richmond! We are committed to nurturing talent fostering growth opportunities and building strong connections within our workforce. As we continue to make strides to becoming the employer of choice we are thrilled about the below employee benefit enhancements:- Virginia Retirement System (VRS)
- Language Incentive
- Referral Bonus
- Tuition Assistance Program
Description
This class provides information technology application management and security. This class works in the Department of Information Technology. This class also implements network and user support. Incumbents perform advanced work as network engineers systems engineers or systems operations administrators and are considered designated subject matter experts. As assigned work may include project planning and project support for multiple projects simultaneously advising customers on equipment purchases; coordinating with vendors; implementing services at new locations; and using monitoring and capacity planning tools to ensure network and system health.
Incumbents assigned to security engineering monitor and hunt for threats analyze risks and vulnerabilities support offensive and defensive tools conducting compliance audits. Incumbents may be assigned a rating based on the skills and abilities attained commensurate with the Information Technology Broad Band Zone requirements as defined by the City of Richmond.
As assigned incumbents may serve as lead workers assigning work and monitoring work completion. Incumbents may supervise paraprofessional and support level staff including conducting performance evaluations coordinating training and implementing hiring discipline and termination procedures.
Supervision Exercised/Received:- Exercised:This classification typically supervises other employees.
- Received: This classification typically reports to a manager or director.
- Note: Other reporting relationships may apply.
Incumbents serves as an Essential employee which means that the incumbent is required to work when the City is closed due to public emergencies critical or hazardous conditions or inclement weatherThe incumbent in this position is required to serve oncall 24 hours/7 days a week to provide leadership for the support and resolution of problems for critical systems and applications within the assigned City of Richmond portfolio.Duties include but are not limited to
- Building maintaining and troubleshooting Tenable Security solutions.
- Building maintaining and troubleshooting McAfee antivirus and web content solutions.
- Reviewingand interpreting results from Nessus security vulnerability scans.
- Collaborating with IT Security Committee to apply security patches to various operating systems.
- Performing compliance checks on systems against policies standards and hardening guides.
- Performing software and hardware security reviews.
- Performing daily log reviews.
- Compiling and developing howto documentation based on size and nature of work.
- Conducting policy compliance research.
- Providing security support to help desk staff and other technology professionals.
- Reviewing change requests and other configuration changes to infrastructure devices.
- Collaborating with internal and external customers and resources.
- Contributing and supporting multiple concurrent projects.
- Providing status reports and project updates as required.
- Working out of a ticketing system which houses all task and project work.
Qualifications Special Certifications and Licenses
Knowledge (some combination of the following):
- Considerable knowledge in area of focus such as Ethernet Cisco network wireless network IT architecture telephony knowledge and IT infrastructure library
- Change management
- Computer software in area of focus
- Electronic databases and related software applications used in area of focus (such as Oracle DBMS MS SQL DBMS Unix/Linux systems RedHat Enterprise and communications management system databases)
- Various technologies in area of focus (such as AntiVirus Vulnerability Management etc.)
- License management; and project management.
- Demonstrated skills in administering various programs and applications in area of focus
- Advising customers on area of focus
- Analyzing planning installing testing tracking implementing documenting fixing and tuning software and hardware systems
- Communicating with and supporting various internal and external departments
- Designing configuring deploying troubleshooting administering and maintaining system and devices
- Determining security requests viability
- Diagnosing researching and resolving issues in area of focus
- Ensuring project and work documentation and processes are completely accurate on time and stored properly
- Patching and upgrading of systems and software
- Possessing strong scripting/automation skills such as Power Shell and Python;
- Processing purchase requests and resolving work orders network outages and network switch port moves.
- Demonstrated abilities in analyzing
- Thinking critically
- Paying attention to detail
- Problem solving
- Organizing
- Managing time effectively
- Prioritizing
- Using discretion to decide if a problem needs to be escalated or if standard procedures will correct the problem.
Skills (some combination of the following):- Administering various programs and applications in area of focus
- Advising customers on area of focus
- Analyzing planning installing testing tracking implementing documenting fixing and tuning software and hardware systems
- Communicating with and supporting various internal and external departments
- Designing configuring deploying troubleshooting administering and maintaining system and devices
- Determining the proper device for the end users needs
- Determining security requests viability
- Diagnosing researching and resolving issues in area of focus
- Ensuring project and work documentation and processes are completely accurate on time and stored properly.
- Maintaining standardized procedures
- Managing area of focus
- Patching and upgrading of systems and software
- Possessing strong scripting/automation skills such as Power Shell and Python
- Processing purchase requests
- Resolving work orders network outages and network switch port moves
- Training and mentoring team members
- Updating and assisting in creating documentation
- Using specific technologies in area of focus
- Technical writing
- Oral and written communication
Abilities (some combination of the following):- Analyze
- Delegate and provide direction if supervising staff
- Think critically.
- Pay attention to detail.
- Problem solves.
- Organize
- Exhibit patience and persistence
- Plan
- Be proactive.
- Manage time effectively.
- Prioritize
- Contribute toand support multiple projects simultaneously.
- Use discretion to decide if a problem needs to be escalated or if standard procedures will correct the problem.
- Bachelors degree in computer science or related field
- Two years of journeylevel professional systems and network engineering experience
- An equivalent combination of training and experience (as approved by the department) may be used to meet the minimum qualifications of the classification.
LICENSING CERTIFICATIONS and OTHER SPECIAL REQUIREMENTS:- None required.
Americans with Disabilities Act Requirements
Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the job. Prospective and current employees are invited to discuss accommodations.
ENVIRONMENTAL HAZARDS: Working conditions may include exposure to travel to other locations within the City of Richmond as well as outside of the City of Richmond; exposure to hazardous physical conditions such as mechanical parts electrical currents vibrations etc.; atmospheric conditions such as fumes odors dusts gases and poor ventilation; inadequate lighting; intense noise; and environmental hazards such as disruptive people imminent danger and a threatening environment.
PHYSICAL REQUIREMENTS AND WORKING ENVIRONMENT: Due to the nature of work assignments incumbents must be able to perform detailed work on multiple and concurrent tasks with frequent interruptions and under time constraint. The essential duties of this classification may require the ability to regularly finger talk and see; frequently balance hear grasp and perform repetitive motions; and occasionally climb stoop stand reach kneel walk crouch push pull and lift. The working conditions typically do not include any environmental hazards. In terms of the physical strength to perform the essential duties this classification is considered to be sedentary exerting up to 10 pounds of force occasionally and a negligible amount of force frequently or constantly to move objects.
* Internal use: HR Generalist to review.
Equal Employment Opportunity Statement
The City of Richmond provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race color religion age sex national origin disability status genetics protected veteran status sexual orientation gender identity or expression or any other characteristic protected by federal state or local laws.
The City of Richmond is committed to the full inclusion of all qualified individuals. As part of this commitment the City of Richmond will ensure that persons with disabilities are provided with reasonable accommodations. If you require reasonable accommodations under the Americans with Disabilities Act (ADA) to participate in the job application and/or the interview process please contact Jessica McKenzie Human Resources Manager by email at .
This policy applies to all terms and conditions of employment including recruitment hiring placement promotion termination layoff transfer leaves of absence compensation and training.
The City of Richmond Values Veterans.We are an official V3 Certified Company.
The City of Richmond is a proud partner with the US Army Partnership for Your Success PaYS Program.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
